client-focused, solutions-oriented customer service specialist eager to contribute extensive experience toward actively supporting a dynamic organization in optimizing customer satisfaction through delivery of quality servicing
ø have built a successful career in customer service, working primarily with major business accounts in a fast-paced, time-sensitive industry requiring exceptional communication and problem solving skills
ø excel in defining and addressing client needs and providing customized solutions vital to sustaining and growing business
ø effectively interface with broad populations one-on-one as well as via phone and e-communications
ø superior prioritization, planning, organization, and multitasking abilities; able to maximize productivity and efficiency while maintaining high quality standards
at&t-san ramon, ca 1995-present
business client services/telecomm testing technician; 1997-present
ø ensure delivery of superior business client services through strategic planning and coordination of installations/maintenance via high-volume phone and e-communications
billing service representative; 1995-1997
ø proficiently consulted with major business customers to research, analyze, troubleshoot, and resolve billing issues; consistently maintained high satisfaction levels through prompt customer service
prior background ~
client services/fraud investigation; pacific bell
bachelor of arts degree, college of professional studies, university of san francisco; 1995
landscape management/construction; in progress through local colleges
landscape design; in progress through local colleges
hiring agent name
i am currently seeking a challenging career opportunity in a (insert actual title of target position) capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include numerous years of servicing major business accounts as a proactive customer service professional. i am highly effective in determining customer needs, coordinating services, troubleshooting problems, including complex billing issues, and ensuring satisfaction through customized solutions. having built my career in the fast-paced, challenging telecom industry, i have had the opportunity to develop advanced customer service skills that should prove instrumental to supporting your company in maintaining and growing your business. to complement this background, i offer a bachelor of arts degree and solid computer and technical skills.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.
yyyyyy x. yyyyyy
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