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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000










Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a program management capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.


As indicated in the accompanying resume, I bring to you a substantial background in the telecommunications industry, proficiency in directing projects and programs, extensive personnel leadership skills, and the flexibility to expertly handle competing priorities with an unwavering commitment to efficiency, cost control, and customer satisfaction.  To complement these qualifications, I offer solid organizational, multi-tasking, budgeting, analytical, and product development skills.


As a proactive contributor to your organization, you will find me to be a results-driven professional and stellar leader committed to supporting you in achieving your objectives through superior performance and an exceptional work ethic. I am confident that I could be a valuable asset to <insert name of company>, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy




Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000





Dynamic Senior-Level Technology Executive eager to contribute exceptional project/program management, process consulting, and team leadership talents toward supporting the employer in optimizing bottom-line performance.


Career Profile


Offering 10+ year background in the telecommunications industry with proficiency in business analysis, process re-engineering, staff management, product development, and call center operations. ~ Excel in product marketing, budgeting, client relations, technical documentation, and full project lifecycle management. ~ Adept at directing development efforts for customer order management, billing solutions, point-of-sale operations,  and self-service applications. ~ Highly focused and hands-on leader; motivate, coach, manage and inspire personnel to exhibit productivity and performance excellence. Accurately and diligently monitor company fiscal data and performance to optimize profitability, cost control, and budget compliance. ~ Outstanding blend of organizational, interpersonal, forecasting, planning, and communication skills.  


Key Achievements:


  • Championed development of call center solution which processed 12 million order transactions annually for 9,000+ customer service and retail channel representatives, and slashed labor expenditures by $7M in less than three years.

         Significantly contributed to stronger revenue growth for Alltel by expediting time to market for new products from 8 weeks to 3 days.

         Further enhanced product and order management program 11% below budget, reducing administration and hardware costs by $1.1M annually, and accelerating Payback period from 17 months to 3.

         Captured $1M in annual savings and growth of $49M per month in online bill payments for over three million registered web users.

         Spearheaded comprehensive delivery of online product (My Circle) which boosted registered user base for consumer web site by 50% and business web site by 30%, while increasing traffic to both sites by 85%.

         Project-managed Siebel upgrade from 7.5 to 7.8.2 which lowered call expenses by $1M annually by expediting response time for transactions 30%.


Professional Experience


Alltel Communications Little Rock, AR 1997 to Present

Program Manager       

  • Quickly advanced from roles as Business Process Analyst, Trainer and Supervisor (1997 to 1998) to assume director-level role and deliver functional and application guidance to business and IT partners.



Yyyyyy x. yyyyyy ~ Page 2 of 2


Professional Experience continued


  • Applied outstanding project management skills to navigate several major initiatives from concept to execution, seamlessly coordinating efforts among multiple vendors, IT groups and business divisions.
  • Analyze, clearly define and implement global product management strategy for internal users, agents and customers.
  • Innovatively created and introduced order management backbone using SOA (service-oriented architecture) and deployed robust applications to process activation and maintenance orders.
  • Led team in developing and implementing highly successful product model and order management strategy for Alltel s self-service, sales, and customer care applications which exceeded all expectations and requirements.
  • Improved user-friendly messaging by effectively modifying messaging framework.


Education & Professional Development


Bachelor of Arts Degree, University of Arkansas at Little Rock


Oracle (Siebel 7.8) Order Management Certification


Oracle (Siebel 7.5/7.8) Product Management Certification


Oracle Customer Advisory Board Member (Order Management and Fusion)


6-time Oracle OpenWorld Speaker

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