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yyyyyy x. yyyyyy

       0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective                              

recent college graduate eager to contribute exceptional client relation skills toward actively supporting a successful institution in maximizing financial and operational performance



ø   offer more than five years of progressive experience providing excellent customer service, managing client accounts, and overseeing financial records; cultivate positive atmosphere vital to maximizing customer satisfaction and retention

ø   solid experience within the banking industry with expertise in investigating client histories, loss prevention, and ensuring regulatory compliance

ø   demonstrated record of developing and implementing effective strategies instrumental to improving overall productivity and profit margins; superior analytical aptitude

ø   dynamic communication, presentation, negotiation, and relationship management skills

ø   proactive team player equally effective in independent and collaborative environments

ø   bilingual in vietnamese/english


~ technical proficiencies ~

windows and mac operating systems ~ ms word, excel, powerpoint ~ visual banker



bachelor of science in health science, california state university fullerton                                           2008

emphasis on worksite health and program development


associate s degree in liberal arts, cypress college                                                                             2005

emphasis on sociology and psychology, 3.5 gpa


professional experience                

accounts and marketing manager, dr. viet nghiem, dds, santa ana, ca                                              7/07 c 6/08

  • provided outstanding customer service for more than 100 existing accounts while expanding client base; performed extensive business development functions including designing marketing campaigns, prospecting and contacting prospective clients, and promoting direct referrals
  • developed and implemented an innovative, not-for-profit community program targeted at increasing dental health awareness for low-income families; conducted educational programs directly resulting in a 15% increase in annual revenue
  • accurately prepared, updated, and maintained financial and client records; managed company bookkeeping; performed administrative and clerical functions


regional teller for los angeles and orange counties, washington mutual, anaheim, ca                      10/05 c 7/07

  • successfully performed a broad range of banking and account management functions for thousands of consumer accounts in two very busy key markets; worked closely with numerous regional branch managers to offer an integrated customer experience
  • proficiently responded to customer inquiries and requests; actively visited branch locations to provide customized on-site assistance; identified prospective clients needs and recommended appropriate products
  • effectively prevented loss through careful examination of client history and check and money order cashing transactions; ensured compliance with all corporate policies and procedures as well as government laws and regulations


lead cashier and loss prevention, office depot, insert location                                                           7/03 c 10/05

  • offered excellent customer service; engaged in cross-selling and product recommendations to consistently meet and exceed sales goals
  • oversaw proper cash and credit card handling procedures to minimize discrepancies; balanced registers on a daily basis


yyyyyy x. yyyyyy

       0000 xxxxxx xxxx , xxxx , xxxxx 00000







hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, i recently obtained my bachelor s degree and have a solid record of experience in banking operations and customer service concurrent with my academic pursuits.  i excel at developing customer acquisition strategies, driving sales growth, and delivering quality account servicing.  in addition to my operational experience, i have a strong history of promoting accuracy and ensuring compliance with all regulations and standards.  my exceptional communication skills combined with my ability to identify and address client-specific needs have consistently proven instrumental in my success at expanding market shares while retaining customers in highly competitive industries.  to complement this background, i am bilingual in english and vietnamese and proficient with microsoft office applications and visual banker. 


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.







yyyyyy x. yyyyyy


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