yyyyyy x. yyyyyy
(xxx-xxx-xxxx • email@example.com
profile of qualifications
quality-focused, enthusiastic program management professional pursuing an m.a. in psychology and specializing in curriculum administration, training / development, client coaching, and interpersonal relations eager to contribute breadth of experience toward maximizing an employer s success. proven expert at translating complex processes into easy-to-understand formats. top-performer with the ability to make decisions which reflect positively on business productivity, operational well-being, and customer satisfaction. excellent communicator who effectively interfaces with all organizational representatives through to executive level. integral leader who can delegate and / or handle multiple assignments within deadline-driven environments. ambitious self-starter who demonstrates superior attention-to-detail and sharp problem-solving proficiencies. actively affiliated with orange county s susan g. komen foundation.
key areas of expertise
training / development business communications statistical analysis correspondence drafting
community relations program management policy / procedure development microsoft office suite
customer / client services regulatory compliance medical systems / terminology internet applications
program specialist i (2007 c present)
apply dynamic leadership talents toward directing public-sector program activities to include analyzing, recommending, and developing targeted policies / procedures in coordination with key assets / tools to ensure optimal success of agency / department initiatives.
utilize broad scope of industry and professional services knowledge to interpret federal / state laws, regulations, court orders, and directives for impact on current operations, along with reviewing local policies to guarantee critical compliance.
create best practice methodologies and improved administrative policies, organization, and procedures, as well as coordinating adopted recommendation implementation and developing procedural handbooks, automated tools, forms, and user guides.
liaise between department and city counsel in completing diverse projects to include coordinating efforts with departments, units, and jurisdictions to resolve mutual problems, serve clients, complete assignments, and exchange data.
participate in wide-ranging meetings / conferences, conduct studies to address deficiencies, and compile statistical reports as required.
support the maintenance of an automated system utilized for designing, monitoring, and implementing business processes and services.
secretary i information services department (2006 c 2007)
contributed strong administrative support skills toward effectively managing executive-level calendars and meeting schedules / conferences while concurrently handling domestic / international travel and accommodations arrangements.
expertly drafted, organized, and distributed confidential information services correspondence and meeting minutes.
drove operations growth by scheduling and proctoring objective interviews for division-wide employment openings.
employment services specialist employment services program (2000 c 2005 / 2007)
strategically steered employment services programs by counseling individuals / families requiring social services assistance to include leading innovative workshops on overcoming barriers and obtaining self-sufficiency through employment.
trained clients in job-seeking skills, resume writing / applications, interviewing, and behavior modifications techniques.
contributed solid communications abilities toward interviewing clients to determine needs / issues (i.e. personal / family adjustments, finances, employment, food, clothing, housing), along with securing confidential data and referring community resources as necessary.
interfaced with top-notch healthcare professionals to determine client status and prepared / processed detailed medical reports.
additional job history
fiscal clerk ii probation (2000) • claims specialist / victims of crime program district attorney s office (1997 c 2000)
master of arts in psychology (projected 2011) chapman university
bachelor of arts in sociology chapman university
associate of science degree rn licensure victor valley college
yyyyyy x. yyyyyy
(xxx-xxx-xxxx • firstname.lastname@example.org
hiring agent name
i am currently seeking a challenging and rewarding [ insert job title ] role, and am submitting my resume for your review.
i am eager to offer progressive, cross-functional program management, curriculum administration, training / development, client coaching, and interpersonal relations experience toward maximizing your company s success. i have proven myself to be a top-performing employee who is an expert at translating complex processes into easy-to-understand formats while making decisions which reflect positively on business productivity, operational well-being, and customer satisfaction. as an ambitious self-starter, i can also successfully prioritize and complete multiple individual- and team-based assignments within deadline-driven environments.
to compliment my professional background, please note that i am pursuing a rigorous m.a. in psychology (projected 2011) from chapman university. i also hold a b.a. in sociology from chapman university and an a.s. degree (rn licensure) from victor valley college.
currently, as a program specialist i with san bernardino county, i apply my dynamic leadership talents toward directing public-sector program activities to include analyzing, recommending, and developing targeted policies / procedures that ensure optimal success of agency / department initiatives. in a previous role as an employment services specialist, i strategically steered key programs by counseling individuals / families requiring social services assistance and leading innovative workshops on overcoming barriers and obtaining self-sufficiency through employment. i also trained clients in diverse job-seeking skills, resume writing / applications, interviewing, and behavior modification techniques. as this is just a sampling of my impressive background, please kindly refer to my enclosed resume for additional professional experience.
you will find me to be a quality-focused leader and excellent communicator who effectively interfaces with all organizational representatives through to executive level. for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your team.
i look forward to hearing from you in order to discuss an available opportunity for which i am qualified. i may be reached as indicated, and thank you in advance for your time and consideration.
michele k. watson
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