Bilingual (English/Spanish) Sales Professional eager to contribute significant technical background as well as exceptional customer service and account management expertise toward supporting a dynamic employer in optimizing sales and profits.
Possess extensive knowledge of aircraft systems and electromechanical components which can be leveraged to establish rapport, gain prospects confidence, and generate new business. Excel in delivering convincing presentations and proposals, negotiating contracts, and delivering matchless customer/client service. Outstanding abilities in establishing strong relationships with clients and prospects, problem solving, decision making, and major account management. Adept at interpreting blueprints and schematics to understand precise customer needs, prepare quotes, and achieve conversion to sale. Extremely versatile; quickly adapt to new roles, responsibilities, industries, technologies and environments.
Expanded revenue stream by successfully initiating penetration of helicopter market for Projects, Inc.
Secured, maintained and managed major accounts such as Pratt & Whitney and GE Engines.
Received note of appreciation from Pratt & Whitney for preparing and providing sales quotes with impressive accuracy and efficiency.
Advanced knowledge of aircraft components and structures relevant to Gulfstream, Hawker, Challenger, and Falcon, Cessna, Piper, L-39, Lear, Dassault-Falcon, and MH Blackhawks.
Elevated quality control and assurance for Gulfstream by resourcefully establishing comprehensive inspection process to uncover and assess brake wear on Gulfstream 200 series.
Generated $7M for Prudential over four years by critically analyzing, developing and improving sales and marketing strategies.
Grew revenue $500K in two years by formulating and launching effective marketing plan for Creative Color Systems.
Projects, Inc., Glastonbury, CT, 2008 to 2009
Employed substantial technical acumen toward facilitating sales of precision-machined parts, thermocouples, and repair services to aerospace firms and aircraft and helicopter companies.
Proficiently navigated the complete sales cycle from cold calling and generating leads, to negotiating and closing.
Partnered with engineering department to expeditiously and meticulously develop quotes based on customer specifications, effectively within 24-hour turnaround time.
Relied upon advanced technical knowledge to resolve customer problems and salvage accounts.
US Airways, Bradley International Airport, 2007 to 2008
Customer Service Agent
- Applied sharp organizational skills toward seamlessly coordinating passengers flights, achieving and sustaining a 98% on-time departure rate barring weather delays.
- Closely collaborated with flight crew to receive flight clearance documentation.
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Professional Experience continued
- Utilized well-honed conflict mediation skills to swiftly rectify passenger issues during overbooked, irregular flight and denied boarding situations.
Gulfstream, Westfield, Massachusetts, 2006
Aviation Technician I
Expertly performed maintenance, repairs, inspections and overhauls on multiple aircraft including Gulfstream Series III, IV, and V, Hawker, Challenger, and Falcon 50, 900 and 2000 series.
Directed, motivated and managed team in installing rear-paneling section of Falcon 900 aircraft.
Captured significant cost savings for key client by researching, identifying and implementing thorough cleaning procedure for contaminated air-conditioning lines.
Igor I. Sikorski Memorial Airport, Stratford, Connecticut, 2004 to 2006
Aircraft Maintenance Technician
- Serviced broad range of aircraft including Cessna, Piper, L-39, Gulfstream Series III and IV, Lear, Hawker, Dassault-Falcon, and MH Blackhawks.
- Consistently focused on achieving highest levels of quality, safety, productivity, and cost control.
Prudential Financial, Shelton, Connecticut, 1991 to 2001
Property Specialist, Prudential Relocation Services
- Served as client advocate throughout full-scope relocation process, driving cohesive efforts among realtors, contractors, moving companies, and home inspectors accelerate smooth transition.
Creative Color Systems, Mexico City, Mexico, 1986 to 1990
Sales and Marketing Manager
Spearheaded broad-based sales and marketing operations for company providing B2B printing equipment services.
Delivered informative and compelling sales presentations to corporate clients/prospects.
Combined solid communication and interpersonal skills to negotiate and finalize sales contracts.
Exercised keen leadership abilities to hire, train, evaluate, motivate and supervise 15 employees.
Increased sales revenues by designing persuasive marketing materials which illustrated company s value as a strategic business partner.
Bachelor of Science in Petroleum Engineering, National University Of Mexico, Mexico City, Mexico
FAA Airframe License
Certificate in Airframe and Power Plant Mechanics, Stratford School For Aviation Maintenance Technicians, Stratford, Connecticut
Airframe Certificate, College Of Aeronautics, New York City, New York
I am currently seeking a challenging career opportunity in a technical sales capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As indicated in the accompanying resume, I bring to you a considerable background in the aviation industry, well-developed expertise in account development and relationship-building, and a solid ability to analyze revenue growth opportunities and institute processes which positively impact bottom-line performance. To complement these qualifications, I offer polished technical, prioritization, marketing, and leadership skills which are essential in a technical sales role and are paramount to consistently delivering first-rate client service.
As a member of your team, you will find me to be a hard-working team player and stellar leader committed to supporting you in achieving your objectives through superior performance, vision, creativity, and dedication. I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.
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