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Yyyyyy x. yyyyyy              0000 xxxxxx xxxx , xxxx , xxxxx 00000



Career Objective     


Results-driven leader eager to contribute dynamic management, team building and interpersonal relation skills toward actively supporting a progressive organization




Ø  Entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning & coordination

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity and efficiency; have been chosen to collaboratively facilitate acquisitions throughout the country

Ø  Proactive leader who successfully recruits, trains/develops, mentors, and leads top-performing teams committed to providing superior service; frequently selected to travel and deliver on-site branch training in policies and procedures

Ø  Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients

Ø  PC Literate, with proficiencies in Microsoft products as well as working knowledge of Paradata and GoldPoint programs

Ø  Solid administrative support skills: expertly manage multi-line phone systems, skilled in handling high volumes of cash and adept at processing credit reports


Awards & Achievements                  


Ø  Employee of the Quarter for the Mid-Atlantic region, Multiple awards, Lendmark Financial Services

Ø  Three special recognition awards, Lendmark Financial Services

Ø  Portfolio Manager of the year, Lendmark Financial Services

Ø  Staffer of the month, McDonalds

Ø  Employee of the month, McDonalds


Professional Experience                


Lendmark Financial Services, Glen Burnie MD                                                                 2003-Present

Portfolio Manager (Promoted several times within)

  Maintain all aspects of portfolio manager duties, with a focus on making loan decisions, business solicitation, working with, and managing the employees.

  Analyze financial information to review and reduce the costs of the branch. 

  Hire, train, and supervise staff in accordance with company policies, including networking with businesses and banks.

  Provide superior customer service, including troubleshooting and resolving a wide array of client complaints. 

  Analyze and review work product and general operations to effectuate loss prevention issues and ensure that superior customer service was also provided.

  Effectively plan, coordinate and facilitate functions to optimize productivity, efficiency and quality, with strong focus on the delivery of superior customer service.


Additional Experience

McDonalds - Glen Burnie, MD                                                                                         1993-2003

Store Manager (Promoted several times from within)

  Effectively improved management techniques and inventory control in order to drive profits.

  Trained and coached new employees on how to increase sales, expand client base, handle customer feedback, and gain efficiencies in daily operations.

  Handled additional activities, including inventory, replenishment and vendor negotiations.

  Spearheaded diverse management functions ranging from workflow planning, hiring and training, policies/procedures development, and technology-driven solutions implementation


Education & Training                       

McDonalds corporation, Training for Food safety classes

Zig Ziglars seminar, Management courses

Yyyyyy x. yyyyyy              0000 xxxxxx xxxx , xxxx , xxxxx 00000









Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity and am submitting my resume for your review.  In advance, thank you for your time and consideration.


From leading high performance teams and facilitating superior client servicing to reducing operating costs and executing proactive processes/procedures, I have continually excelled in maximizing performance as a proactive leader. 


I excel in identifying and resolving inefficiencies, introducing technology solutions instrumental to boosting performance and strategically utilizing financial and human resources to generate optimal results.


As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.







Yyyyyy x. yyyyyy














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