YYYYYY X. YYYYYY

 

Senior Level Sales Management and Business Operations Leader

Deliver Results / Aggressive Sales Management / Strategic Planning / Client Relations Management

 

Seasoned Business Operations Leader with expertise in guiding fundamental growth in Retail, Commercial, and Industrial sectors.  Track record of driving process improvements in operational standards, resulting in increased revenue and efficiency.   Innovative, ambitious and disciplined with a talent for cultivating & maintaining excellent relationships with key clients and decision makers.  Thrive in a fast-paced, high volume atmosphere with a talent to consistently adapt to the needs of the business and attain employee allegiance at all management levels.  Seeking exceptional opportunity with a progressive organization where my visionary leadership style and diverse skill set will be valued.

 

Professional Profile

 

   High-perforxxxxxxng operations-management style with expertise in building/optixxxxxxzing organizational processes, measurement systems, and professional teams to maxixxxxxxze business results; drive operational excellence for an organization with over $12MM in annual revenue.

   Skilled strategist who transforms ideas into workable solutions and benchmarks performance against key operational targets/goals.

   Drive aggressive marketing strategies to align perception and create distinction among competitors.

   Strategic leader with the ability to drive growth and ensure success by gaining cooperation and trust of staff; overcome challenges to meet the needs of the organization.

   Produce exceptional results with tenacity, self-confidence, and an ethical character that elicits respect.

   Accountable in a high-profile executive role, overcome complex challenges and make high-stakes decisions within fast-paced, high-pressure environment using experience-backed judgment and integrity.  

   Respected as a motivational, lead-by-example manager, with an open-door management style and proponent of empowerment and accountability.

   Ability to engage, mentor and motivate others with a reputation as a fair, gracious and trusted leader.

 

Core Competencies

 

Business Development

Vendor Negotiations

Full Cycle Sales Management

Strategic Planning and Execution

Employee Development

Motivation & Team Building

Create Employee Loyalty

Process Improvement

Budget / P&L Responsibility

Manage Multiple Locations

Marketing and Promotions

CRM Tools and Solution

 

 

Lighting Supply Company, Ferndale, XXXXXX                                                                                                     2008 to 2010

Sales Manager

   Lead business development, client relations and aggressive sales strategies for the largest lighting distributor in Xxxxxxdwest generating over $12.4MM in annual revenue.

   Managed product portfolio of 7000+ items, developed a robust and reliable supply and distribution network, and provided leadership for a team of Account Managers, CSR s, and Counter Staff in 2 locations.

   Achieved all time company sales record in 2009; created and implemented an ambitious sales plan, identified a new sales channel and captured additional market share for $400K in new business.

   Developed an innovative new CRM tool and provided team training to maxixxxxxxze sales results;  established a sales scorecard, provided ongoing mentoring and coaching, and influenced the development of a highly effective performance management system.

 

Enterprise Rent-a-Car, Toronto, Canada and Xxxxxx Locations                                               1997 to 2008

Group Manager, Daily Rental Operations - Toronto, Canada                                                         2005 to 2008

   Provided leadership and oversight for 27 retail locations in 7 major metropolitan cities; project managed the opening of 12 new locations.

   Leveraged strong employee development and training expertise to train and mentor a high performance team; contributed toward the 4 Level III employee promotions, and multiple Level I and II promotions.

   Spearheaded the implementation of the Best of the Best performance management system, significantly increasing productivity and customer satisfaction indicators.

   Achieved consistent year over year growth, and hit all time sales records in 2006 and 2007; captured major corporate accounts and grew annual revenue by over $3MM, a 60% increase.

   Led aggressive renegotiations of rental leases, resulting in significant cost savings.

 

Area Manager, Daily Rental Operations, Troy, Xxxxxx, U.S.                                                       2001 to 2005

   Maintained complete accountability for operations management of 8 locations; ranked #1 of 34 divisions for customer service, employee retention, growth and profitability metrics.

   Received recognition for the Detroit Division, earned Exceptional Achievement Award for management skills and business results.

   Spearheaded the implementation of aggressive business plans to drive growth, customer retention and repeat business; retained 97% of existing accounts from two major industry competitors.

 

Branch Manager, Daily Rental Operations, Metro Detroit, U.S.                                                     1999 to 2001

   Directed operations of 3 store locations; increased billing by 15% through targeted marketing strategies, and gained 40-45 increase in monthly referrals.

   Spearheaded employee training and development efforts resulting in the qualification of several staff members for the Elite to Eat awards dinners.

 

Additional Related Positions

 

Assistant Manager, Daily Rental Operations, Metro Detroit                                                           1998 to 1999

Management Assistant, Daily Rental Operations, Farxxxxxxngton Hills, XXXXXX                                                     1997

Sales and Marketing Intern, Momentum IMC                                                                                        1996 to 1997

 

Education

 

B.A. Business Adxxxxxxnistration- Dakota State University