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0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx • abc@xyz.com

 

career objective

driven it professional seeking a challenging position in where expertise in computer technology, network administration, and troubleshooting support will prove instrumental to company success.

profile

 

  offer over 19 years of solid and progressive technical experience, including expertise within installation, configuration and troubleshooting of hardware, software, and operating systems.

  in depth expertise in diagnosing and resolving technical issues in a timely and cost-efficient manner.

  actively serve as central point of contact, both internal and external constituencies, in the resolution all technical issues.

  adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.

  apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.

  excel in building, developing, and leading top-performing, results-oriented cross-functional project teams.

  strong working knowledge of telecommunications products and services, network integration and system tests.

  dynamic communication, presentation, negotiation, and diplomatic management skills.

  capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic client services interaction both in person and via telephone.

technical experience

 

certification: mcse, ccna

operating systems: windows 98/nt/2000/xp

networks: lan/wan, tcp/ip, ethernet (10/100/1000), ipx/spx, netbeui, dhcp, dns, t1/t3, fiber optics, smtp & wins.

applications: ms exchange, director, image server, citrix metaframe, network associates group shield, mcafee netshield antivirus software, vnc remote desktop, track it, solarwinds engineer version, arc serve, hp jet admin, aelitas event admin, aelitas intrust, pervasive 2000 i, baker hills one point, appro via citrix, laser pro lending, laser pro mortgage, it desktop, premier 2, platform, p2 teller, cadet, cognos prime, harland ptp2160 interface, attachmate, infoconnect, cisco call manager ip telephony, cisco unity voicemail system, raptor, sonicwall soho, ras, ms office suite.

hardward: pc/server assembly and repair, tape backup drives, exabyte 220 library, switches, routers, hubs, firewalls, peripherals, t1/wan 56k circuits.

professional experience

 

sr. computer support technician schnabel engineering                                                                                               2001-2008

  sharp business acumen and experience in managing broad scope of technical operations, from administering lan/wan and supporting telecommunications systems to network security monitoring and technical support for over 17 remote locations.

  efficiently supervise the migration of corporate operating system from windows 2000 to xp, integrated new sites into standardize operations and implementing citrix metaframe on windows 2000.

  actively support over 400 pcs, 60 servers, and 100 printers across main office and 17 remote sites; handling hardware installation, software updates and troubleshooting support.

  effectively implement cost-reduction procedures and increased system reliability through the eliminating use extemporaneous hardware consultations.

  provide all troubleshooting support for wan and t1 circuits, routers, connectivity issues, hardware, and software.

  acting as help desk representative, facilitate user training and perform daily maintenance.

  cost-effectively manage equipment purchasing, inventory management, create policy and procedure manuals.

 

network engineer capunet                                                                                                                                                     1999-2001

  successfully provided support for clientele, over 1,000 client sites for approximately 100 client accounts.

  effectively utilized saps and telnet connections for troubleshooting and administering microvax and dec alpha server systems.

  responsible for the installation, configuration and troubleshooting for servers, pcs and minicomputers.

 

assistant producer min washington                                                                                                                                     1997-1999

  effectively trained and directed report staff and actively assigned news stories for satellite transmission to abu dhabi, dubai, and riyadh.

  actively applied and oversaw h-1b visa application for foreign correspondents working at the washington news desk.

professional education

 

trinity university san antonio, tx                                                                                                                                         1989-1991

safenet/ire vpn certification

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a (specific job title) capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include in depth expertise in the installation, configuration and troubleshooting of hardware, software and servers. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, presentation, negotiation and relationship management skills.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

 

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