yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

results-focused leader and mba candidate specializing in driving operations growth, building solid teams, managing targeted projects, providing world-class business services, and cultivating a strong brand image with superior quality eager to offer 14+ years of experience toward maximizing an employer s bottom-line.

 

profile of qualifications

 

         top performer who makes decisions to reflect positively on business productivity, corporate well-being, and customer satisfaction, along with providing quality staff recruitment that encourages low turnover and high levels of company loyalty while promoting workforce diversity and seamless relations among all types of business teams.

         excellent communicator who conceptualizes, creates, and delivers highly effective business plans to achieve goals.

         out-of-the-box thinker who offers current knowledge of products / services, industry trends, and client requirements.

         ambitious self-starter who plans, delegates, and manages teams within high-pressure, deadline-driven situations.

 

key areas of expertise

 

operations management                   new business growth               sales / marketing                  visual merchandising

team building / training                 territory development             contract negotiations          needs analysis / assessment

strategic analysis / planning           client / customer service         program coordination         loss prevention / inventories

 

professional synopsis

 

enrollment counselor

 

         utilize broad scope of industry knowledge to advise undergraduate and graduate students regarding admission and degree requirements, including enrolling students into programs and developing results-focused academic plans.

         support students with applications, financial aid, and general enrollment concerns to ensure seamless processes.

         optimize overall efficiency by managing a high-volume student database via contact and appointment scheduling.

 

instructional services coordinator

 

         coordinated and managed instructional support services across multiple locations (4 on-site, 3 off-site, 1 main office), including directing student registration / services and public services, as well as assisting program coordinators.

         drove business growth by recruiting, training, developing, managing, and evaluating top-performing staff teams.

         strictly complied with post and consortium test administration policies and served as post test security liaison.

         participated in the planning, development, and monitoring of consortium budgets, schedule of classes, and reports.

         coordinated and supervised tmas testing, entrance exams, and additional course testing systems as necessary.

         researched comprehensive data required by administration personnel for meetings, conferences, and reports.

         collaborated with coordinators regarding complaints and requests for information related to intent, coverage, and content of instructional guidelines, precedents, and routine policies and procedures.

         commended for excellence in quality services provided in 2007.

 

realtor

 

         exceeded goals by developing a business plan encompassing budgets, marketing strategy, and procurement objectives of listings and buyers, including providing client counseling and identifying and showing properties.

         prepared and negotiated contracts, along with working with attorneys, home inspectors, appraisers, and other real estate agents / brokers to successfully complete administrative duties and close lucrative sales deals / processes.

         formed profitable relationships with a broad-based clientele by implementing targeted marketing strategies, as well as proactively generating leads to create new business opportunities for continued marketplace presence.

resume • page two

(xxx-xxx-xxxx • abc@xyz.com

 

 

professional synopsis (continued)

 

store manager / co-manager human resources & operations

 

         applied dynamic leadership talents toward directing a $3.5-million store, including exceeding year-end financial results by 7.7% and elevating store from bottom 1/3 into top 3% companywide among competitive retail markets.

         led a management team in overseeing operations, hr, sales, and visual merchandising and 40 retail associates.

         planned and facilitated training of new leadership talent for region, including developing staff at a new location to bring team to desired level of financial success and allow store manager to attain top 50 status in volume group.

         served as part of a regional team that provided feedback on new product launches and visual merchandising strategies, along with coaching and developing associates to generate top sales results via diverse methods.

         achieved certificate for outstanding customer service and outstanding year-end sales performance.

         successfully drove store to exceed sales plan by 2% in august 2004 for the 1^st time in the year.

 

executive team leader logistics / children s / home / lingerie

 

         cost-effectively directed all store operations (i.e. sales, human resources, team building / training, safety, logistics, and loss prevention), including reducing inventory shortage by 3% which was instrumental in increasing profits.

         initiated enhanced training courses for new operations processes to improve gross margin and storewide revenue.

         built and sustained positive public relations as community relations specialist responsible for planning and executing a yearly back-to-school event child s spree in coordination with big brothers and sisters.

 

group sales manager

 

         maximized bottom-line results by proficiently managing multiple departments with sales volume of $3 million+ annually, including exceeding sales goals by 5% while accurately managing key promotions and product flow.

         coordinated training with merchandise representatives to boost sales and organized monthly incentive contests.

         compiled quarterly business analysis, assessed stock levels, and communicated daily with buying office teams.

         managed a 14-member team and assisted with customer service issues and problem resolution as required.

 

education & professional development

 

master of business administration (in progress)

university of phoenix

 

bachelor of arts in communications

whitworth university, spokane, wa

 

supervisors academy

morgan hill, ca

 

technology in the classroom

san jose, ca

 

additional affiliations & memberships

 

post committee chairman / explorer post 0911

south bay regional public safety training consortium, san jose, ca

 

clover project leader

san martin 4-h, san martin, ca