yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

abc@xyz.com

 

objective

experienced travel professional offering dynamic skills in customer service, sales and program management eager to contribute to the success of a progressive organization.

 

career profile

ø  over 15 years of background in travel, management, sales and quality control.

ø  icta, cpr and cit certifications.

ø  solid experience in all phases of customer satisfaction and staff supervision.

ø  well-versed in negotiating hotel rates, ticket exchanges and vip clients.

ø  knowledgeable in domestic and international ticketing and ticket exchanges.

ø  record of progression to assignments of increasing authority and responsibility.

ø  adept in recruitment, training and oversight of employee teams.

ø  facilitate promotional planning and execution.

ø  skilled in developing sales and marketing strategies.

ø  provide professional and positive attitude.

ø  excellent capacity in prioritization, problem solving and effectiveness in fast-paced situations.

ø  well-organized multi-tasker with exceptional interpersonal skills.

ø  deliver outstanding administration on a consistent basis.

 

professional certifications

icta certification

cpr certification

client intervention training

 

technology skills

sabre, hotel index, travel planner, fox, apollo, amadeus, worldspan, direct airline systems, respro, general direct systems, weissman text travel around the world.

 

professional experience

air travel marketing services, inc., north miami beach, fl                                                            2004 - present

ticketing & refund representative

       first hired as reservations agents, gained promotion to current role.

       issued electronic tickets, processed all refunds and insurance claims.

       greeted customers, managed office work and ordered supplies.

       investigated customer service complaints.

 

america west vacations, tempe, az                                                                                               2000 - 2004

tour sales representative

       booked domestic and international travel packages, car hotel and air reservations.

       registered agencies online and provided maintenance for travel agents and passengers.

       oversaw quality control efforts and ensured responses to customer inquiries.

 

 

 

yyyyyy x. yyyyyy

page two

 

 

other experience

town n country, phoenix, az                                                                                                                          

travel consultant

       booked international and domestic vacations in mexico, the caribbean, western us and canada.

       managed incoming calls and customer complaints.

 

alpha group, phoenix, az                                                                                                                               

house manager

       developed staffing schedules, coordinated residents medical appointments and provided medication.

 

aztec, peoria, il                                                                                                                                              

residential instructor

       provided for care, feeding and medication of clients in this adult day care center.

 

dms, glendale, az                                                                                                                                         

quality control representative

       ensured comprehension of all legal disclosures prior to finalization of contracts.

 

 

 

education

american express travel school, 1999

 

santa barbara community college, santa barbara, ca

associate of applied science studies

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

abc@xyz.com

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include over 15 years of customer service, sales and program management experience. to complement this background, i possess staff supervision, analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

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