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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

 


objective

results-driven general manager eager to contribute expertise in driving operations, business development, p&l, and team building initiatives toward actively collaborating with a dynamic organization in maximizing bottom-line performance.

profile

ø  offer progressive experience in operations and client relations management, with comprehensive background in sales and marketing.

ø  entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning/coordination and multi-million-dollar budget administration.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency, profitability and brand awareness.

ø  successfully train/develop, mentor and lead top-performing teams committed to providing superior service.

ø  exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging in a saturated market.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.

ø  demonstrate outstanding problem solving and active listening skills; diffuse difficult situations with tact and ease.

recent career achievements

ø  boosted apartment occupancy rate from 86% to 97% by applying sharp business acumen.

ø  demonstrated analytical and critical thinking abilities in proficiently growing storage revenue 30%, which were record levels in 2005. 

ø  drastically reduced payroll cost 33% from $2.4m to $1.6m through shift changes, employee policies, holiday pay requirements and utilization of seasonal employees. 

ø  decreased overall operating cost 4.5%, by starting daily maintenance programs and facility inspections.

ø  slashed customer complaints 12% by ensuring all staff members are properly trained on customer service.

ø  generated $185k in annual cost savings by renegotiating housekeeping and elevator contracts.

professional experience

olivermcmillan, glenview, il                                                                                                 2007-present

senior general manager/asset manager c the glen town center

  contribute dynamic leadership skills in managing all aspects of operations and finances of this $250m asset consisting of 500k s.f. retail and 280k s.f. apartments.

  cost-effectively allocate, administer and oversee a $2.2m cam budget and an noi of $12m.

  exhibit solid leadership qualities toward supervising, training and motivating 5 management staff and 20 operational staff, playing an instrumental role in the development of top performing team members.

  apply detail orientation and organizational skills toward project managing all tenant build outs/remodels; negotiate contracts and coordinate leasing department, municipality and tenant activities.

 

westfield corporation, inc., skokie, il                                                                                              2005-2007

general manager c westfield old orchard / westfield north bridge                                  

  strategically built and proactively led a top-performing team of 7, with indirect oversight of 80 staff members.

  relied upon to lend expertise in managing $600m asset, with responsibility for $5.6m cam budget and $29m noi.

  successfully led a $500k mall beautification project which updated the center and resolved maintenance issues.

  innovatively designed, developed and launched a new employee and tenant relationship program to foster communication and education between westfield employees and tenants, which was adopted company-wide and currently in use by over 4,000 employees.

 

 

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yyyyyy x. yyyyyy                                                                                                                                       page 2 of 2

 

 

cb richard ellis / trizec properties, chicago, il                                                                                2003-2005

director c sears tower skydeck

  recruited to manage a 40k s.f. chicago tourist attraction, hosting over 1.2m visitors per year. 

  significantly increased revenues and profits through sales generation and cost containment programs. 

  directly managed and mentored staff of 78 including sales, marketing, housekeeping, guest relations, human resources, accounting, security and maintenance personnel, with strong focus on optimizing productivity, efficiency and performance.

  maintain up to date with industry trends and competitor products/services to effectively determine price points.

  appointed to serve as brand ambassador, promoting market awareness and good will by liaising with media and occasionally appearing on television.

 

united airlines, chicago, il                                                                                                              2000-2003

manager of administration c flight operations (2002-2003)

  maximized operating results, achieving 2.8% over plan in 2003, improved from .5% in 2002.

  significantly increased customer satisfaction by streamlining internal processes, emphasizing employee training/recognition and improving pilot communications. 

  supervised $3m budget and 22-member team, as well as overseeing all administrative functions for 2,000+ pilots.

  strategically planned and coordinated schedules to maximize use of human resources while controlling labor costs and meeting customer needs.

team coordinator resource scheduler / acting cargo manager (2000-2002)

  consistently met/exceeded all daily performance metrics and increased ready-for-pickup from 76% to above 90%.

  increased cargo performance index from 85% to 92%, applying industry knowledge and experience.

  lowered overtime costs from 9% to less than 1% of personnel cost by working with union to change work areas and improving communications with staff. 

  produced over $2m in new revenues in first year by creatively introducing 2 new products and promotions.

 

continental airlines                                                                                                                          1990-2000

regional sales manager (passenger sales) c nyc (1999-2000)

  boosted revenues at all accounts; increased key business accounts 38% by focusing on business partnerships.

  efficiently supervised 15 sales managers and managed 150 business and travel agency accounts.

international assistant director c customer service c newark, nj (hub) (1998-1999)

  directly oversaw 1,400 employees, 8 managers, and 41 supervisors overseeing operations of international/domestic arrivals and departures.

  successfully contributed to business development by collaborating with sales teams and using proactive prospecting techniques to generate new customers.

  recognized for ensuring zero security breaches by setting up strict security measures for departures to tel-aviv, including training ground and flight personnel on screening and inspection techniques.

prior positions with company (1990-1998)

  consistently promoted from customer service representative and customer service manager to general manager, due to exceptional performance and meeting/exceeding all goals and targets.

  delivered superior performance while maintaining 5% under budget.

  met/exceeded all goals for on-time performance, achieving >90%.

education

business administration - embry-riddle aeronautical university, daytona beach, fl

professional development/training

leading for performance; create a winning environment; kaset; performance planning and review; target selection; effective leadership; team building; coaching and counseling; sales and marketing; effective negotiating; fmla; workmen s compensation; gsc; 7 habits of highly effective people; communications

technical skills

apollo; sonic; sabre; ms word; excel; powerpoint; outlook; access; paradox; wordperfect                       

community activities

board member - glenview chamber of commerce, 2008

president - skokie chamber of commerce board, 2007-2008

membership chair - rotary district 6440 (skokie club)

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