Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com

 

  Offering progressive experience in sales and marketing, with consistent results in achieving fiscal and organizational objectives.

  Strong leader who excels in training and directing top-performing teams.

  Effectively establish and manage key relationships with decision makers and strategic partners.

  Exceptional ability to research and evaluate industry trends and competitor products

  Design and execute creative strategies to boost bottom line profits.

 

  Earned Premier Club Membership in 2008 & 2007.

  Won Supervisor of the Year 2008 and Rep of the Month on 5 separate occasions between 2007 & 2008.

  Consistently maintained within the top 10% of the department of 50 reps in show percentage as well as conversion percentage.

 

Worldmark by Wyndham (Formerly Trendwest Resorts)                                                               1990-2009
Experience Conversion Supervisor, Redmond, WA (2006-2009)

  Contributed dynamic leadership skills toward managing, evaluating and training a 7-member team, with strong focus on optimizing productivity, efficiency and performance.

  Applied communication and interpersonal relation skills toward building and establishing key client relationships.

  As Lead Trainer, coached and developed representatives by providing continuous feedback in regard to file reviews, call monitoring, and compliance to company policy.

  Demonstrated solid leadership qualities in effectively steering weekly 50-member staff meetings to coordinate workflow and define expectations as well as delivering on-going training programs.

  Proficiently managed high-volume phone communications averaging 50-75 calls per day, ensuring delivery of quality customer service in directing calls, responding to inquiries and resolving escalated issues.

  Promoted client conversions and resold clients requesting cancellation through persuasive negotiations and communication tactics.

Upgrade Telelsales, Trendwest Resorts, Bellevue, WA (1995-2006)

  Sold over $1 million annually in upgrade sales and upgraded/refinanced existing owners vacation packages with an average sales price of $7,500.

  Consistently maintained a low rescission rate while collecting down payments and sending/receiving contracts.

  Successfully contributed to business development by using proactive telephone prospecting techniques to generate new customers, performing 50-75 outgoing calls on a daily basis.

Accounts Receivable/Collections Supervisor, Trendwest Resorts, Kirkland, WA (1992-1995)

  Won Rep of the Year in 1994 due to exceptional performance and dedication.

  As a Lead Representative, trained and supervised team members, playing an instrumental role in their development and top-performance.

  Successfully collected balances on current and past due accounts.

Front Line Sales Rep, Trendwest Resorts, Bellingham, WA (1990-1992)

  Prepared and delivered engaging and education face-to-face sales presentations with prospective owners.

Westerna Washington Universtiy Bellingham, Washington, 1986-1990

Klemmer and Associates Personal Mastery Seminar; Tom Hopkins Seminar; Anthony Robbins Seminar; Trendwest Training Program, Management University; Managing within the Law Training; D.D.I. Seminars: Getting Started as a New Leader, Coaching for Improvement, Coaching for Success