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Dynamic Customer Service Supervisor specializing in Telecommunications Industry eager to contribute expertise toward actively supporting a progressive organization in optimizing resultsyyyyyy x. yyyyyy

Profile of Qualifications


Ø  Offering over 15 years experience in delivering world-class customer service to commercial clients through decisive leadership of Customer Service and Account Management operations

Ø  Effectively train, develop and direct client-focused teams committed to meeting customer needs and maximizing satisfaction levels

Ø  Proactively interface with clients to define, address and troubleshoot escalated issues in order to provide solutions-focused response and timely resolution

Ø  Excel in defining and implemented targeted strategies, marketing/promotional initiatives and events to optimize competitive leveraging and drive high-volume business growth; routinely recognized by management for dynamic performance

Ø  Consistently achieve 100% performance audit scores

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Professional Experience


Qwest - CO                                                                                                                 1992-Present

Customer Account Manager-Littleton; 2006-current

  Ensure delivery of superior customer service in providing quality support to apartment complex leasing staff contracted with company as preferred telecom service provider

  Contribute dynamic leadership skills toward effectively training, developing and leading top-performing team

  Actively collaborate in planning, coordinating and facilitating property events to boost target market penetration and generate referral business

Manager, Large Business and Government Repair Center-Colorado Springs; 1995-2002

  Successfully supervised, trained and evaluated team of 16 service repair technicians in efficiently taking trouble reports from business and government clients to ensure prompt servicing and high customer satisfaction levels

  Personally responded to and resolved escalated customer issues across a 14-state region

Customer Escalations Manager; 1992-1995

  Worked closely with Public Utilities Commission in ensuring regulatory compliant resolution of  client complaints for 14-state territory; actively consulted with executives for timely resolution

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BA, Art and Music, Concordia College-Moorhead, MN

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Professional Development


Efficacy for Women; 1995                                              Coaching Skills and Pluralism; 1994

Motivating Exceptional Performance; 1994                       Team Problem Solving; 1993

Managing in the 90's; 1993                                             Risk Taking for Professional Development; 1993
5 Courses-Center for Professional Development; 1993      Be a People Pro Training; 1988

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Community Activities


Volunteer Music Teacher, Kilmer Elementary-Monument, CO; 2003-2005


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