yyyyyy x. yyyyyy

847 kanua st. ◊ lahaina, hi 96761

xxx-xxx-xxxx ◊ abc@xyz.com

 

 

◊ dynamic communicator ◊ hospitality professional ◊ customer service expert ◊

driven professional seeking a challenging position as a bellman/valet, where expertise in client services, hotel information, and hospitality will prove instrumental to company success.

career profile

 

a results-oriented hospitality professional with experience in customer service, location support, and client communication. in-depth expertise in baggage handling, delivery, storage, and pick up. strong hands on knowledge of providing hospitality services and hotel information. dynamic communication, presentation, negotiation, and relationship management skills. proven ability to lead and motivate team members to ensure success. capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer and client services interaction. skillful at performing independently or within a team to exceed all operational goals and objectives.

 

professional experience

 

the westin maui resort & spa                                                                               2005-present

bellman/valet

• serve as valet, responsible to welcome guests, inquire as to needed services whether self park or valet; ensure safe parking and retrieval of client vehicles.
• experience in communication; able to explain services in ways that lead clients to clear understanding and quick decisions.
• effectively provide directions to parking lots, front desk, and facilities.
• consistently load bags on cart, deliver bags to correct rooms, show guests around the facilities and surrounding area, restaurants, pool, and entertainment.
• responsible for bags at check-out, including retrieving bags, storing bags for late flights, call for valet, load bags in car, and ensure quality customer experience.

 

sands of kahana                                                                                                      2004-2006

activities coordinator

• responsible for all guest activities on six properties.

• effectively planned, organized, and developed creative and entertaining activities such as, lei and bracelet making, ice cream day, bar-be-que gatherings, hula hoop contest, and mini golf.
• consistently ensured delivery of quality customer service vital to sustaining and growing clientele.

activities

volunteer with lahainaluna high school high school wrestling & football teams