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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



solutions-focused it leader eager to leverage 10+ years of proven engineering, operations, and business development experience toward maximizing a progressive employer s productivity and profitability.



profile of qualifications


         integral leader with a track record for conceptualizing cost-effective, state-of-the-art solutions to meet it objectives.

         top-performer who provides continuous it improvements spanning a range of platforms and hardware / software to boost business efficiency, along with demonstrating strong communication abilities toward creating synergistic relationships in close partnerships with executive-level management, internal users, and external clientele / users.

         ambitious self-starter who plans, delegates, and manages tasks within high-pressure, deadline-driven environments.



key areas of expertise


large-scale it operations                   regulatory compliance                 global deployment                  migration strategies

strategic analysis / planning             team building / training             process improvement              test / certification labs



professional synopsis


microsoft corporation, redmond, wa                                                                                                                              2000 c present


senior director bosg ocs online (2006 c present)

         lead decision-making for all strategy, planning, and operations for office communications online (oco) service a part of business productivity online suite including directing mid-sized teams in delivering a 200x increase in customer seats deployed and 33x increase in infrastructure capacity while concurrently reducing service cogs 45%.

         spearhead innovation of twice-annual service releases of new customer-facing ocs features (federation, desktop-sharing, and voice) and operational efficiencies supporting scale, along with regularly exceeding operational availability customer sla and deployment cycle times.


senior director ms it real time communications (2003 c 2006)

         applied dynamic leadership talents toward directing strategy, implementation, and support for voice, video, and instant messaging services for worldwide employee populations, including planning and coordinating global deployment of live communications server instant messaging systems and communicator in early beta stages of development.

         developed corporate deployment and migration strategy from legacy voice to ocs uc, along with increasing adoption to 65,000+ users in 12 months which was instrumental in realizing substantial productivity improvements.

         created and executed plans to adopt and deploy ip telephony to lower telecom infrastructure costs, including developing business case, evangelizing concepts and benefits to all management levels, and receiving $1 million+ in funding.

         evaluated ip-pbx market, investigated premises, and hosted models; factored in security requirements, issued rfi, selected vendors, and ran pilots; and negotiated contracts and developed deployment plans for 11,000+ phones.


director ms it network engineering (2000 c 2003)

         strategically steered a top-performing team in setting architectural and engineering standards for global lan / wan connectivity and corporate telephony for microsoft offices and data centers, including delivering wan bc / dr to provide connectivity for a standby data center.

         planned and tested ip-sec host-mode implementation using windows 2003 server, along with managing ip address allocation strategy and block assignments, and proposing and justifying global lan upgrade program and campus migration from atm to gig-e and wan migrations to clear channel oc3 / stm1.

         developed and implemented a wan bandwidth management strategy that initiated grooming policies to improve performance and utilization, and managed a network standards list which defined approved products and software.

         ran tests and certification labs for all equipment / software prior to approval for use, along with managing relationships with strategic equipment and network providers on directions and technology requirements.


additional technical management roles held with microsoft corporation prior to 2000



education & professional development


management & professional                                                                                                                                         devry university


microsoft scaling up: managing managers • doing leadership at microsoft • recruiting & hiring at microsoft

microsoft leadership development program • columbia school of business leading & managing people

finance for non-financial managers • bury my heart in conference room b stan slapp leadership

speakeasy • covey principled leadership • precision questioning

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