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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

versatile professional eager to contribute comprehensive background toward actively supporting the employer in optimizing performance.

profile

 

  • talented professional offering over 15 years of solid and progressive experience in customer service operations, project management, sales support, and client services.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • skilled at performing independently or within a team to exceed all operational goals and objectives.

 

professional education


esthetics technology certificate miller-motte college                                                                                      2010

key coursework in skin analysis, customized facials, designed skin care regimes, chemical peels, electrical facials, microdermabrasion, led treatments, full body spa treatments, hair removal, lash application, lash and brow tinting, and make-up application.

 

licensed pilates instructor state of north carolina                                                                                          2010

 

certified pilates instructor name of certifier                                                                                                      2009

 

bachelors of arts in psychology and english university of alabama                                                                  1992

 

professional experience

 

customer service relationship manager cisco systems, inc.                                                                      2006-2009

  • successfully manage a broad range of customer service operations, from updating bookings for service providers and analyzing customer behaviors/trends to providing customer education and managing critical escalation.
  • strategically develop a detailed support model in alignment with customer needs and cisco sales team s strategy.

 

channel account manager cisco systems, inc.                                                                                            1998-2006

  • actively collaborated in the development of a joint marketing plan, involving target products, market segments and training for 30 territory resellers.
  • contributed proactive planning, developing, and implementing of sales campaigns and marketing promotions for strategic var s across illinois.

 

personal sales consultant ibm                                                                                                                    1996-1998

  • effectively steered sales operations to generate high volume growth and revenue; placed #1 in sales in march 1997.
  • consistently ensured delivery of quality customer service vital to sustaining and growing accounts; maintained a customer satisfaction-ranking above 95%.

 

store manager limited too                                                                                                                           1995-1996

  • effectively hired, trained and directed 20-member sales staff and actively collaborated in human resource operation functions such as organizing new staff training, evaluating performance and providing guidance/ mentoring.

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

date

 

 

 

contact name

company name

address

city/state/zip code

 

dear _______________________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the exciting [insert job title] position currently available with your company.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.

 

as discussed, i am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  i believe you will find my dynamic customer service operations, project management, sales support, and client services skills vital to your operations and look forward to contributing to your success.

 

should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy

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