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Yyyyyy x. yyyyyy

220 State Road ª Xxxxxx, XXXXXX xxxxxx ª xxx-xxx-xxxx ª


Dynamic, results-driven Business Managexxxxxxnt Professional with broad based experience in general operations, staffing and training, budget managexxxxxxnt and marketing strategies, eager to contribute solid leadership skills and proactive managexxxxxxnt style toward supporting the bottom line objectives of a progressive organization.  Core competencies include:


   Persuasive and Effective Communicator

   Positive and Outgoing

   Employee Developxxxxxxnt/Team Building

   Business Analysis & Process Improvexxxxxxnt

   Community Outreach/Custoxxxxxxr Service

   Environxxxxxxntal Services Managexxxxxxnt

   Finance, Budget, P&L Accountability

   Human Resources Managexxxxxxnt

   Strategic Planning and Execution

   Census Developxxxxxxnt

   Establish Marketing Strategies

   Drive Business Growth


Professional History


Holiday Retirexxxxxxnt Corporation, Xxxxxx, XXXXXX                                                                              2007 to Present


Began tenure in position as a Kitchen Assistant and gained successive promotions to Head Housekeeper and subsequently Co-Manager.

Provide leadership and oversight for day to day business operations of a popular retirexxxxxxnt community.

Lead all staff training and developxxxxxxnt strategies to assemble a high performance team committed to providing exceptional client service.

Contributed toward the standardization of all housekeeping policies and procedures to maximize efficiencies and custoxxxxxxr satisfaction.

Spearhead marketing, community outreach and networking opportunities to grow census, create brand awareness and establish the organization as a premier provider of senior housing in the area.

Create and foster a positive and collaborative atmosphere with a focus on teamwork; utilize an open door managexxxxxxnt style to maintain awareness of employee concerns and challenges, and facilitate appropriate solutions.

Maintain accountability for P&L performance and budget managexxxxxxnt; achieve high levels of occupancy allowing for increased cash flow and maximized profitability.

Conduct tours, develop strategic marketing plans and follow up on inquiries to optimize sales opportunities.

Maintain communicative and positive relationships with residents; ensure resolution of any issues or concerns, and ensure that all services exceed custoxxxxxxr expectation.

Develop safety programs, assist in preparing xxxxxxal schedules and coordinate tixxxxxxly xxxxxxetings to allow residents to voice their concerns, suggestions or complaints.

Provide full cycle managexxxxxxnt of all inquiries; manage internet leads, coordinate special events, produce and distribute press releases and maintain a positive image in the community.


Panera Bread - Certified Trainer                                                                                                                 2005 to 2006

   Developed and facilitated comprehensive product and systems training during the new employee on-boarding process.

   Collaborated with Corporate Training team to implexxxxxxnt programs that maximized employee performance and increased retention.




Yyyyyy x. yyyyyy

220 State Road ª Xxxxxx, XXXXXX xxxxxx ª xxx-xxx-xxxx ª

Page 2



Purebred Publishing, Reynoldsburg, OH - Editorial Assistant                                                    2004 to 2005

   Perforxxxxxxd extensive editing and design for articles included in magazines focused on the purebred dairy cattle industry; leveraged solid knowledge of Adobe InDesign CS, Pagemaker, Photoshop, and Corel Draw.

   Contributed toward writing and editing magazine articles, designed ads, digitally altered photos, assisted in layouts and prepared files for printing.

   Project managed the developxxxxxxnt of the 2005 Brown Swiss Calendar from inception to completion.


Suizo Carne y Leche, Xxxxxxxico City, Xxxxxxxico - Contributing Editor                                                    2004 to 2005

   Assisted in the complete redesign of the Xxxxxxxican Brown Swiss Association magazine; designed covers, advertisexxxxxxnts and wrote articles.

   Collaborated with the Association to compile articles and photo layouts on breeders throughout Xxxxxxxico; assisted during photo shoots, used Photoshop and InDesign to create the ads in Spanish, and submitted files for publication.




The Ohio State University, Columbus, OH - Bachelor of Arts, Sociology and Naval Science


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