Yyyyyy x. yyyyyy
Dynamic, results-driven Business Managexxxxxxnt Professional with broad based experience in general operations, staffing and training, budget managexxxxxxnt and marketing strategies, eager to contribute solid leadership skills and proactive managexxxxxxnt style toward supporting the bottom line objectives of a progressive organization. Core competencies include:
Persuasive and Effective Communicator
Positive and Outgoing
Employee Developxxxxxxnt/Team Building
Business Analysis & Process Improvexxxxxxnt
Community Outreach/Custoxxxxxxr Service
Environxxxxxxntal Services Managexxxxxxnt
Finance, Budget, P&L Accountability
Human Resources Managexxxxxxnt
Strategic Planning and Execution
Establish Marketing Strategies
Drive Business Growth
Holiday Retirexxxxxxnt Corporation, Xxxxxx, XXXXXX 2007 to Present
Began tenure in position as a Kitchen Assistant and gained successive promotions to Head Housekeeper and subsequently Co-Manager.
Provide leadership and oversight for day to day business operations of a popular retirexxxxxxnt community.
Lead all staff training and developxxxxxxnt strategies to assemble a high performance team committed to providing exceptional client service.
Contributed toward the standardization of all housekeeping policies and procedures to maximize efficiencies and custoxxxxxxr satisfaction.
Spearhead marketing, community outreach and networking opportunities to grow census, create brand awareness and establish the organization as a premier provider of senior housing in the area.
Create and foster a positive and collaborative atmosphere with a focus on teamwork; utilize an open door managexxxxxxnt style to maintain awareness of employee concerns and challenges, and facilitate appropriate solutions.
Maintain accountability for P&L performance and budget managexxxxxxnt; achieve high levels of occupancy allowing for increased cash flow and maximized profitability.
Conduct tours, develop strategic marketing plans and follow up on inquiries to optimize sales opportunities.
Maintain communicative and positive relationships with residents; ensure resolution of any issues or concerns, and ensure that all services exceed custoxxxxxxr expectation.
Develop safety programs, assist in preparing xxxxxxal schedules and coordinate tixxxxxxly xxxxxxetings to allow residents to voice their concerns, suggestions or complaints.
Provide full cycle managexxxxxxnt of all inquiries; manage internet leads, coordinate special events, produce and distribute press releases and maintain a positive image in the community.
Panera Bread - Certified Trainer 2005 to 2006
Developed and facilitated comprehensive product and systems training during the new employee on-boarding process.
Collaborated with Corporate Training team to implexxxxxxnt programs that maximized employee performance and increased retention.
Yyyyyy x. yyyyyy
Purebred Publishing, Reynoldsburg, OH - Editorial Assistant 2004 to 2005
Perforxxxxxxd extensive editing and design for articles included in magazines focused on the purebred dairy cattle industry; leveraged solid knowledge of Adobe InDesign CS, Pagemaker, Photoshop, and Corel Draw.
Contributed toward writing and editing magazine articles, designed ads, digitally altered photos, assisted in layouts and prepared files for printing.
Project managed the developxxxxxxnt of the 2005 Brown Swiss Calendar from inception to completion.
Suizo Carne y Leche, Xxxxxxxico City, Xxxxxxxico - Contributing Editor 2004 to 2005
Assisted in the complete redesign of the Xxxxxxxican Brown Swiss Association magazine; designed covers, advertisexxxxxxnts and wrote articles.
Collaborated with the Association to compile articles and photo layouts on breeders throughout Xxxxxxxico; assisted during photo shoots, used Photoshop and InDesign to create the ads in Spanish, and submitted files for publication.
The Ohio State University, Columbus, OH - Bachelor of Arts, Sociology and Naval Science
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