Solutions-focused leader specializing in driving multi-unit business growth, managing multimillion-dollar budgets, creating strategic plans, providing world-class customer service, and cultivating a strong brand image eager to offer 22+ years of experience toward maximizing an employer s bottom-line results.
Integral leader who offers proven experience in large-scale operational optimization, including designing, developing, and implementing solutions-driven programs, policies, and procedures to achieve continued key growth and profitability.
Ambitious self-starter who supports quality staff recruitment that encourages diversity, low turnover, and high company loyalty, along with successfully planning, prioritizing, and managing various team tasks within high-pressure situations.
Top performer who excels at analyzing client / guest needs, identifying lucrative sales opportunities, defining strategies for capturing new business and developing existing client base, and attaining solid leveraging in competitive markets.
Strategic Analysis / Planning
Project / Program Management
Team Building / Training Processes
New Business Growth
Profit / Loss Responsibility
Sales / Marketing Initiatives
Policy / Procedure Development
Budget / Financial Control
Customer / Client Relations
General Manager Corporate Services (Fidelity Information Services) (2008 C Present)
Utilize broad scope of industry knowledge and dynamic business acumen toward directing multi-unit management of locations in Little Rock, AR and three units in Jacksonville, FL, including overseeing $4.5 million in revenue; supervising catering, caf , vending, and coffee services; and leading a top-performing 38-member staff in achieving business results.
Recommend and implement forward-thinking renovation programs for a new caf site in Little Rock, along with planning and approving budgets for all facilities while maintaining valuable relations with clients, customer, and staff.
Honored as Diversity Champion, Chairman of Communication for the African American Leadership Forum for the Florida Chapter, and attained a Double Gold rating for NSF audit for two consecutive years.
General Manager Campus Services (North Carolina A&T State University) (2007 C 2008)
Strategically steered an $8-million revenue caf sales catering, vending, coffee services, and four satellite retail units, including directing a solutions-focused 136-member staff, initiating innovative improvement programs, and planning and approving multi-site budgets which was instrumental in maximizing bottom-line results within competitive markets.
Created a new Campus Services menu for an entire Southeast area for implementation in all NC locations.
Served as Safety Champion and Trainer for Southeast area management team and staff, and received Double Gold rating for NSF audit for the first time in five years at North Carolina A&T State University.
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District Manager Senior Services (2005 - 2007)
Built and sustained productive operations by cost-effectively managing $28 million in revenue among 8 units, 14 general managers, and 28 managers and supervisors, along with supporting sales and marketing teams in aggressively negotiating new business opportunities, restructuring current contracts, and planning and approving various multi-area budgets.
Drove operations growth by training and developing management in leadership, diversity, coaching, and mentoring.
Supported clients on renovation projects for remodeling senior living apartment and / or dining and lobby areas locations such as Washington Home, Hebrew Home, and Warm Heart Long-Term Care in Southern Virginia.
Achieved projected market growth of $2.5 million in 2007, optimized client relations via annual Client for Life meetings, and contributed business knowledge within an African American Leadership Forum.
General Manager McCamly Plaza Hotel (2004 C 2005)
Led targeted decision-making for a 239-room, 28,663-square-foot meeting space in partnership with Kellogg s Arena to provide an additional 11,000 square feet, including overseeing $8.3 million in total revenue versus a $7.8-million budget.
Liaised among 21 managers and supervisors and 180 employees, along with building strong partnerships with local organizations to develop positive relationships with community and civic leaders for Aramark and the hotel facility.
Negotiated comprehensive real estate documents and consultant contracts for Kellogg s Company mall rental space.
Increased top line revenue from $6.4 million in 2003 to $7.4 million, including working with Kellogg s Arena on $5.5-million worth of projects for renovating rooms, meeting spaces, restaurants, and lobby areas.
Director of Operations BOEING Leadership Center (2003 C 2004)
Directed a 201-room, 32,000-square-foot meeting space with total top line revenue sales of $11.5 million and a $2.5-million bottom-line profit, including leading a staff of 25 managers and supervisors and 201 employees, training / developing staff and initiating 30-60-90 action plans, and creating beneficial relations with community and civic leaders.
Coordinated security operations with St. Louis Police, CIA, FBI, and BOEING security for all center guests and VIPs.
Improved guest satisfaction rates by implementing a successful employee awareness program.
General Manager Healthcare, Business Services, Government Services & Conference Center
Provided cost estimates for new facilities, along with maintaining positive relations with client, staff, and customers within high-volume operations while overseeing sales / marketing, promotions, cost control, and financial management.
Selected Opening and Task Force team members, and directed all training / development of initial staff.
Bachelor of Science in Business Management George Mason University
OSHA Certification Rockhurst University
Project Management Training Rockhurst University
Microsoft Office (Word, Excel, PowerPoint, Outlook) • Kronos • Delphi Breeze • Opera Express • Micros • TRW
Hiring Agent Name
I am currently seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.
I am excited to build a rewarding career with your company, and am confident that my professional skills can help to achieve your objectives. I can offer 22+ years of solid experience in Multi-Unit Business Management, Multimillion-Dollar Budget / Financial Control, Strategic Analysis / Planning, Team Building / Training, Project / Program Management, and Policy / Procedure Development, and am well-versed in all facets of Sales / Marketing, New Business Growth, Profit / Loss Responsibility, Contract Negotiations, and Customer / Client Relations.
To complement my background, please note that I hold a Bachelor of Science in Business Management from George Mason University and completed my OSHA Certification and Project Management training from Rockhurst University.
Currently, as General Manager (Corporate Services) for Sodexo USA, I utilize my broad scope of industry knowledge and dynamic business acumen toward directing multi-unit management of locations in Little Rock, AR and three units in Jacksonville, FL, including overseeing $4.5 million in revenue; supervising catering, caf , vending, and coffee services; and leading a top-performing 38-member staff in achieving business results. Prior to this, as District Manager (Senior Services), I cost-effectively managed $28 million in revenue among 8 units, 14 general managers, and 28 managers and supervisors, along with supporting sales and marketing teams in aggressively negotiating new business opportunities, restructuring current contracts, and planning and approving multi-area budgets. As General Manager for Aramark Harrison Lodging, I led decision-making for a 239-room, 28,663-square-foot meeting space in partnership with Kellogg s Arena, including overseeing $8.3 million in total revenue versus a $7.8-million budget. As this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience and career highlights.
You will find me to be a performance-driven leader who can contribute a track record of organizing and implementing strategies to improve bottom-line performance while defining key business priorities and meeting targeted goals. For the sum of these aforementioned reasons, I believe I will prove to be an incredible asset to your company.
I look forward to hearing from you, and thank you in advance for your consideration.
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