Yyyyyy x. yyyyyy

229 Bacon Pond Road, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

Patient-focused Administrative Professional with Master of Health Administration degree eager to offer 20+ years of progressive Office Management, Billing / Coding, Human Resources, Nursing Support, and Client Relations experience toward maximizing an employer s productivity, efficiency, and quality.

 

Profile of Qualifications

 

         Top-performer who makes solid administrative decisions to reflect positively on medical practice and patient well-being.

         Experienced in Diagnostic Imaging, Internal Medicine, and Cosmetic Surgery practices, as well as general business areas.

         Excellent communicator who can plan, prioritize, and manage multiple tasks within deadline-driven environments.

         Ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical abilities.

         Holds valid Notary Public appointment State of Connecticut.

 

Professional Synopsis

 

Customer Service Representative

 

         Applied dynamic leadership talents toward directing office support for a high-volume appliance service organization to include interfacing with clientele via telephone, managing service schedules, and generating business correspondence.

         Utilized broad scope of industry and multiple product knowledge to respond to client concerns and resolve challenges.

         Coordinated daily scheduled job routes for 8 service technicians to maximize use of resources and meet key objectives.

         Optimized business processes by processing customer orders, performing electronic submission / billing of completed service / reimbursement manufacturer calls, posting account payments, and following up on outstanding invoices.

 

Front Desk Coordinator / Receptionist

 

         Expertly coordinated comprehensive administrative operations for a large-scale radiology imaging practice to include scheduling appointments (i.e. mammography, MRI, X-ray, bone density) and advising patients of critical test requirements.

         Organized all medical charts detailing patient-specific demographics, insurance information, and prior test results.

         Played a vital role in supporting medical offices by generating test results and replicating X-ray films, as required.

 

Front Desk Coordinator

 

         Contributed strong interpersonal relations skills toward actively liaising among diverse patient clientele within a specialty practice to include coordinating all appointment scheduling / rescheduling and preparing individual medical charts.

         Supported nursing staff by phoning in prescriptions to area pharmacies, reporting normal test results to patients, and assisting with all-inclusive pre-certification processes for specialized medical testing procedures.

 

Patient Appointment Coordinator

 

         Interfaced with 5 top physicians within an upscale Cosmetic Surgery office to include scheduling appointments, greeting patients upon arrival, ensuring completed data requirements for medical charts, and performing daily charge entry.

 

Additional Job History

 

Contracts Administrator, General Electric Capital Corporation, Danbury, CT                                1998 C 2001

Human Resources Executive Administrator, Cornerstone of Eagle Hill, Sandy Hook, CT              1989 C 1998

 

Education and Technical Summary

 

Master of Health Administration                                                           Western Connecticut State University

Bachelor of Arts in Psychology                                                             Western Connecticut State University

 

Medical Billing and Coding Certificate                                     Danbury Hospital School of Medical Records

 

Microsoft Office Suite • Corel WordPerfect • Office Medic Software • Rumba Software • Internet Applications