yyyyyy x. yyyyyy 4471 dean martin drive #0000 xxxxxx xxxx , xxxx , xxxxx 00000
experienced professional with background in business development and hotel/casino/entertainment operations exploring career opportunities to contribute in a challenging sales manager role.
ø five years experience in group booking, guest services, hosting, sales, marketing, hotel and casino operations and departmental coordination.
ø b.a. degree with marketing and consumer behavior emphasis.
ø effectively define, develop and execute operations to boost productivity and efficiency.
ø excellent communicative and customer relations abilities.
ø strong leadership capacity in directing operations in a challenging environment.
the light group (jet nightclub), las vegas, nv 2009 - present
senior vip host
perform marketing for various entertainment venues including nightclubs, lounges and restaurants.
host high-profile clients such as ceos, celebrities and athletes.
establish strong loyalty and repeat customer base.
trump international hotel & tower, las vegas, nv 2008 - 2009
residential services coordinator & guest reception specialist
coordinated between company and current/potential owners on requests, response and service.
assisted owners with financial and legal inquiries and managed owners accounts.
collaborated with departmental managers to communicate information to avoid service problems.
upsold reservations and achieved highest ranking for upsell sales in january 2009 at $12,000.
holiday systems international, las vegas, nv 2007
business to business sales & rentals manager
developed and implemented marketing strategies to increase revenue and secure new accounts.
maintained business relationships in hospitality, tourism and travel industries.
troubleshot problems for inbound guests, implemented new procedures and increased company efficiency and profitability.
mgm grand hotel & casino, las vegas, nv 2006 - 2007
front desk/assistant manager
supervised operations staff of 80 in this 5,000-room facility and provided customer service.
coordinated hotel operations with food & beverage, valet, bell desk, housekeeping, casino marketing, security, concierge, sales and reservations departments.
delivered over $50,000 through up-selling methods.
yyyyyy x. yyyyyy
mgm mirage, las vegas, nv 2005
sales & marketing intern
assisted management and frontline employees in hotel sales, front desk, casino and hotel marketing, including reservations, studied sales and marketing.
participated in group booking for restaurant, convention and entertainment venues, including cirque du soleil s zumanity marketing and technical show productions.
purdue university, west lafayette, in
bachelor of arts, psychology (marketing & consumer behavior)
executive board member, social chair and recruitment chair - phi kappa theta fraternity
m.s, office suite, adobe photoshop/pagemaker, quarkxpress and macromedia studio mx
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