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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
objective
experienced management professional eager to contribute dynamic operations, management, documentation, administrative and coordination skills in a challenging customer service assignment.
career profile
ø over 22 years of customer service and employee management experience.
ø skilled in documentation, invoicing, collections, credit resolution and payroll.
ø notable coordinator, scheduler, facilitator and dispatcher of service personnel.
ø strong leadership skills.
ø well-organized multi-tasker with strong detail orientation.
ø capacity in payroll, a/r, collections, credit and billings.
ø self-motivated, self-directed.
ø skilled in microsoft word, excel, powerpoint and outlook.
ø knowledgeable in business unit operations.
ø contributor in critical process improvement.
ø adept in relationship development and facilitating repeat business.
ø proven accomplishments in coordination, strategic planning and project management.
professional experience
w.b. mccloud & company, inc 2003 - present
customer service (2003-present)
answer phone calls, dispatch and schedule up to 21 service technicians.
effectively enter data.
post tickets, print/mail invoice and process credit memos, ar and collections.
manage receipts, payroll, gl coding, write-offs, accident claims, injury reports and osha logs.
oversee fleet management issues and issuance of end-of-month reports.
regional manager (2004-2007)
recruited, trained and managed customer service administrators for four regional service centers.
coordinated customer service functions, implemented procedures and maintained procedure manual.
organized periodic csa training and meetings, audited service centers and issued performance reviews.
prepared monthly, quarterly and annual reports.
lumex, inc, 1995 - 2003
regional sales development manager (2001-2003)
managed all oem and distribution sales across united states and canada.
- continued -
yyyyyy x. yyyyyy
page two
oem & distribution sales development manager (2000-2001)
directed hiring, management and training of inside sales, prepared reports and performed iso 9001 audits.
customer service & inside sales leader (1997-2000)
see above job description.
inside sales (1995-2003)
responsible for oem and distribution quotes for customers east of mississippi river.
entered orders, shipped samples to customers and processed returns.
education
iso 9001 internal auditing course
northern illinois business association
managing customer service course
kellogg graduate school of management
five dimensions of leadership central to success course
delivering excellent customer service course
skillpath seminars
business writing & grammar skills made easy and fun
creating ceo workshop customer experience owners
other experience
four star incentives, inc 1988 - 1994
customer service
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in a customer service capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include over 22 years of operations, management, documentation, administrative and coordination experience. to complement this background, i possess demonstrated expertise in staff supervision as well as analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
attachment
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