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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

abc@xyz.com

 

objective

experienced management professional eager to contribute dynamic operations, management, documentation, administrative and coordination skills in a challenging customer service assignment.

 

career profile

ø  over 22 years of customer service and employee management experience.

ø  skilled in documentation, invoicing, collections, credit resolution and payroll.

ø  notable coordinator, scheduler, facilitator and dispatcher of service personnel.

ø  strong leadership skills.

ø  well-organized multi-tasker with strong detail orientation.

ø  capacity in payroll, a/r, collections, credit and billings.

ø  self-motivated, self-directed.

ø  skilled in microsoft word, excel, powerpoint and outlook.

ø  knowledgeable in business unit operations.

ø  contributor in critical process improvement.

ø  adept in relationship development and facilitating repeat business.

ø  proven accomplishments in coordination, strategic planning and project management.

 

professional experience

w.b. mccloud & company, inc                                                                                                   2003 - present

customer service (2003-present)

       answer phone calls, dispatch and schedule up to 21 service technicians.

       effectively enter data.

       post tickets, print/mail invoice and process credit memos, ar and collections.

       manage receipts, payroll, gl coding, write-offs, accident claims, injury reports and osha logs.

       oversee fleet management issues and issuance of end-of-month reports.

 

regional manager (2004-2007)

       recruited, trained and managed customer service administrators for four regional service centers.

       coordinated customer service functions, implemented procedures and maintained procedure manual.

       organized periodic csa training and meetings, audited service centers and issued performance reviews.

       prepared monthly, quarterly and annual reports.

 

lumex, inc,                                                                                                                                     1995 - 2003

regional sales development manager (2001-2003)

       managed all oem and distribution sales across united states and canada.

 

 

- continued -

 


yyyyyy x. yyyyyy

page two

 

 

 

 

 

oem & distribution sales development manager (2000-2001)

       directed hiring, management and training of inside sales, prepared reports and performed iso 9001 audits.

 

customer service & inside sales leader (1997-2000)

       see above job description.

 

inside sales (1995-2003)

       responsible for oem and distribution quotes for customers east of mississippi river.

       entered orders, shipped samples to customers and processed returns.

 

 

 

 

education


iso 9001 internal auditing course

 

northern illinois business association

managing customer service course

 

kellogg graduate school of management

five dimensions of leadership central to success course

delivering excellent customer service course

 

skillpath seminars

business writing & grammar skills made easy and fun

 

creating ceo workshop customer experience owners

 

 

 

 

other experience


four star incentives, inc                                                                                                                  1988 - 1994

customer service

 


yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

abc@xyz.com

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a customer service capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include over 22 years of operations, management, documentation, administrative and coordination experience. to complement this background, i possess demonstrated expertise in staff supervision as well as analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

attachment

 

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