yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

versatile professional eager to contribute comprehensive background toward actively supporting the employer in optimizing performance.

 

 

profile

 

• talented and hard-working professional offering solid and progressive experience in marketing, accounting and business management.
• in depth experience in client-focused industries focused on delivering world class customer service.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• skilled at performing independently or within a team to exceed all operational goals and objectives.
• dynamic communication, organization, troubleshooting, and relationship management skills.

 

professional experience

 

state farm insurance                                                                                                     2009-present

catastrophe claim representative

• sharp business acumen and experienced in managing broad scope of operations, from claims management and customer service to issuing payments and reconciling claims.
• consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
• actively collaborate with contractors in the development and implementation of solutions for claims  beneficiaries.

 

state farm insurance                                                                                                           2008-2009
bank collections representative

• facilitated a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
• proficiently work with account holders in determining an appropriate financial solution and implementing payment plan.

 

professional education

 

northwood university midland, mi                                                                                              date
bachelor s in business administration, minor in marketing