talented, dynamic and ambitious telecommunications industry professional with extensive experience in providing sales support, customer service and technical guidance to internal and external clients.  eager to integrate over 7 years of experience toward supporting the business goals of a progressive organization that values loyalty, dedication and the desire to contribute to team performance.  core competencies include:

 

telecom industry language

process/efficiency improvement

enterprise class services

technical implementation

voice and data technologies

intelligent business applications

troubleshooting and resolution

account management support

forecasting and sales tracking

schedule/calendar management

create work orders/ensure accuracy

provide administrative support

 

project management certification - in progress

professional history

 

terago, city, state.................................................................................................................................2008 to present

sales support representative

   provide outstanding support for a team of 10 account executives and internal channel management group; accurately and efficiently complete all data input, sales tracking information, cop s, account reassignments, funnel reports and sales tracking.

   facilitate end-user training on the crm and navision systems to new account executives; provide ongoing sales and funnel tracking, commission reports, crm pool reporting, expense management, billing and cancellation updates.

   organize and execute sales blitzes designed to capture new business activities, coordinate special events, team meetings and customer focused seminars.

 

rogers telecom, toronto, on.................................................................................................................2004 to 2008

sales support representative/help desk analyst/business support consultant

   provided internal account support for enterprise and small business channels; coordinated implementation schedules, and contributed toward planning complex migrations for time sensitive voice and data projects.

   effectively managed service escalations by leveraging extensive knowledge of enterprise systems and applications; coordinated repair services, and provided 24 hour service support on the supervisor hotline.

   interacted extensively with local and voice provisioning/repair, data service provisioning/repair, pic care and sales channel teams to support and provide resolutions for implementations, inquiries, and service concerns.

   identified operations knowledge gaps and contributed suggestions and recommendations to the training teams.

 

sprint canada inc., toronto, on..........................................................................................................2003 to 2004

administrative assistant

   oversaw day to day management of the sprint canada's business service center; managed internal and external document shipping and receiving, and provided outstanding service to residential and commercial customers.

 

technical proficiencies

 

   data and voice networks

   cable services

   atm

   frame relay

   dsl/56k/dial up

   e10/e100

   t1 s

   pri s

   cable internet

   a/s 400

   siebel cr&m software

   a/r 2000 finance

   synergy

   agent online

   microsoft office

 

education

 

yorkdale learning center, toronto, on - graduated with certificate in computer studies

 

perm business school, perm, russia - diploma, business administration

 

 

 

 

<date>

 

<hiring contact name>

< title>

<company name>

<address>

<city, st zip>

 

dear mr./ms. ____:

 

i have enjoyed much success in my career as sales support representative, and am ready to take on new responsibilities and challenges.  please accept this letter and resume as application for the position of <position here> with <company here>.  after reading the job description on <site here>, i am convinced that my experience and skill set is a perfect match. 

 

i am seeking a high-volume, fast paced work environment and where i can leverage my technical expertise to troubleshoot nearly any technical issues that arises.  i am a loyal, hard-working and dedicated professional with a track record of leading process improvement initiatives that result in a higher level of reliability and customer satisfaction.  in addition, i am highly knowledgeable in sales support activities, and have been an integral member of a team that drives business development, customer satisfaction and retention strategies.

 

my ability to solve complicated technical issues and handle any urgent situation is a reflection of my diverse attributes.  the technical expertise i have to offer, along with the ability to support network integration, installation and upgrade projects initiatives seems to fit the qualities that you are seeking in a candidate for the position of <position here>.

 

the accompanying resume can give you an overview of my potential for making a worthwhile contribution to <firm or company name>.  as a proven leader, i believe it would be mutually beneficial for us to meet.  i will call next week to inquire about the possibility of meeting to discuss your organization s goals and how i can help you meet them. 

 

thank you for your time and consideration.