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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx ~ abc@xyz.com

career profile

results-oriented professional with solid skill in account management and client service. proven capacity to handle various functions necessary in supporting a successful organization. dynamic communicator and persuasive speaker, able to forge meaningful associations with clients, colleagues, management, and staff. talent to identify the needs of clients and to encourage a risk-free, positive atmosphere to meet those needs.

compensation management / human resource management / portfolio management

money and banking management / investments / financial decision making

security analysis / written & verbal communication

 

microsoft excel, microsoft powerpoint, electronic mail, microsoft word, typing (40 wpm), facs (automated collections program)

professional experience

customer services representative, 03/2009 c 10/2009 ~ your pay day loan help

  • conferred with customers by telephone or in person to provide information about products and services, to take or enter account information, cancel accounts, or to obtain details of complaints.
  • kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • resolved customers' service inquiries by performing activities such as adjusting accounts and billing.
  • obtained and examined all relevant information to assess validity of complaints and to determine possible causes of delinquency on behalf of clients.

 

collections manager, 08/2004 c 05/2008 ~ security check, oxford, ms

  • ensured adherence to the highest standards regarding the laws of the fdcpa.
  • selected candidates with communication skills necessary to professionally place direct phone calls to customers in delinquent status.
  • addressed ongoing customer complaints concerning billing or service rendered and worked on complaints of service failures with designated departments.
  • review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • managed staff, prepared work schedules and assigned specific duties to 50+ collections personnel.

 

manager, 08/2002 c 01/2003 ~ titlemax,   oxford, al

manager, 11/2001 c 03/2002 ~ mississippi title loans, columbus, ms

  • directed and coordinated activities concerned with earnings projection, collections, and loan counseling.
  • established and implemented departmental policies, goals, objectives, and procedures, conferring with staff members as necessary.
  • determined staffing requirements, and interviewed, hired and trained new employees, or oversaw those personnel processes.
  • planned activities such as loan sales promotions, coordinating with other department heads as required.
  • determine goods and loan services to be sold, and set prices and credit terms, based on forecasts of customer demand.

education

university of mississippi oxford, ms

 

bachelor of business administration in managerial finance/investments, 2006

bachelor of business administration in business management, 2003

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx ~ abc@xyz.com

 

<date>

 

<<first name>> <<last name>>

<<title>>

<<company>>

<<street address, suite #>>

<<city, state zip code>>

 

dear <<courtesy>> <<last name>>,

 

it is with great confidence that i offer 9 years of professional-level management and collections/financial experience to your organization. as i pursue the <<position title>> within <<company name>>, i recognize that my credentials and experience would greatly assist in reaching immediate and future objectives.

 

experience as a customer service representative, collections manager, and manager is the basis for my confidence that i would be a valuable asset to your organization. my career history consists of vast experience in a variety of practices consistent with the recognition of performance goals and ultimately an increase in market share. throughout my career, i have consistently communicated the company s vision to the internal members of the organization so that everyone understands their role in achieving these goals, ensuring that the action steps are taken to ensure those goals are met.

 

during my career, i ve gained notable experience leading and training other employees in the appropriate procedures necessary for meeting corporate needs. my professional background also includes:

 

compensation management / human resource management / portfolio management

money and banking management / investments / financial decision making

security analysis / written & verbal communication

 

my aptitude for evaluating complex problems and reviewing related information to develop viable solutions would be of great use to your organization. i welcome more discussion about how my skills can help in meeting the goals and objective of your organization. until then, should you have any additional questions feel free to contact me at your convenience.

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy

enclosure

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