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Yyyyyy x. yyyyyy           

941 Gas Light Lane Norfolk, Virginia 23462





Proficiently steer  business operations ranging from human resources, sales, marketing, customer service, and inventory control to multi-department management, administrative, budgeting, and P&L; consistently focused on optimizing bottom-line operational and financial performance  ~ Expertise in hiring,  training and directing  top-performing management/support teams; talent for coaching and developing team members as well as promoting individual career progression ~ Strategically coordinate/schedule personnel to maximize use of resources and contain labor costs while achieving operational goals ~ Effectively plan, allocate and administer budgets to control operating expenses and boost profitability ~ Expertly develop and implement policies, procedures and operational systems to maximize productivity and efficiency ~ Productively build and maintain key relationships with all levels of personnel and across broad populations

Ø  BS in Education, with Master Degree in progress

Ø  Led under-performing store to top performer soon after assuming Manager role and continued to build sales and profits throughout tenure; 2005-2011

Ø  Have successfully hired, trained, developed, and supervised teams of as many as 45 management and associate staff members

Ø  Track record of consistently achieving and surpassing operational, customer service, sales, and profit goals


Career Path


Store Manager, Pet Smart-Norfolk, Virginia                                                               2005-2011

  Drove broad-scope operations, with full P&L accountability including monthly review/analysis of P&L statements for performance assessment and troubleshooting

  Steered weekly store management meetings to evaluate, meet and communicate company priorities

  Directed a 45-member team of managers and associates, with accountability for all hiring, training, professional development, and supervision focused on maximizing revenue and customer servicing

  Strategically managed expenses, merchandising and inventory level to boost bottom-line profitability

  Productively managed daily receipts, registers balancing and deposits


Assistant Manager, OfficeMax-Richmond, Virginia                                                    1998-2005

  Successfully built and directed a team of 20+ employees through effective hiring and training practices as well as proactive ongoing coaching

  Accountable for store sales performance, continually achieving and surpassing performance goals through strategic merchandising and consistent focus on delivering quality customer service

  Proficiently maintained optimal inventory levels based on real and projected sales trends

  Efficiently steered administrative functions, from processing daily receipts and balancing registers to preparing/facilitating deposits and developing management reports




Master Degree, Education (MEd)-Strayer University; in progress

Bachelors of Science, Education-Old Dominion University; 1993


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