Versatile, perceptive, and achievement-driven Senior Sales Management Executive with proven experience in the highly competitive Retail sector. Long-respected for advanced abilities in sales management, business development, product knowledge, customer service, and account management. Outstanding blend of expertise in staff leadership, communication, creative problem solving, and driving product launches to meet strict timelines. Excel at managing employees, fusing resources, and advancing organizational directives through innovative programs and initiatives. Adeptly decode complex situations and deploys business instinct to present logical plans then delegates effectively, remains committed to outcome, and embraces flexible ways to achieve goals.
Sales Management / Business Development / Strategic Planning / Relationship Management
Human Resources / Sales Leadership / Business Operations
Expense Management / Merchandising
Market Penetration / Team Building & Motivation
- Quickly promoted within top-selling store throughout Texas.
- Stood as Area Supervisor and lead operations when store achieved $25MM in sales.
- Appointed Store Lead Trainer and delivered stellar professional development to staff and oriented newly hired employees.
- Successfully promoted to be the youngest Sales Executive within the company.
- Deemed Price Change Captain and oversaw price reductions and assembled teams to complete them in a timely manner.
- Identified and mitigated various stock issues by instituting better stock practices for individual stores.
- Selected to head up merchandising team; supported Houston market during store rollout and re-visited stores to ensure maintenance of store success; personally supported 11 new store openings.
- Significantly impacted current store ranking from 809 out of 817 to 369 out of 1009 within 1st year.
Kohl s Department Store, 09/1999 C Present
Assistant Store Manager/Executive, 2006 C Present
Function as a role model, ensuring that the clients remained the top priority. Exercise ability to organize, delegate, prioritize, meet deadlines, and follow-up on all activities within the store. Communicated policies and procedures to sales floor Associates. Challenge and motivate the management team and associates in an atmosphere of mutual respect; demonstrate proven ability to recruit, select, and develop store management and team. Utilize a strong knowledge of visual standards and techniques, and ability to implement and substitute within Kohl s guidelines.
Demonstrate strong verbal and written communication skills to store team, Area Manager, District Manager/ Director, Home Office and Store Associates.
Monitor productivity of replenishment team to current Best Practice standards and communicated productivity results to store management.
Execute store opening and/or closing procedures as MOD according to Company policy.
Assign tasks, directed workflow, and communicated policies to sales floor Associates.
Execute Company programs to Best Practices (i.e.: rewraps, mis-mates, damages, defectives, even exchanges and store shortage action plans).
Supervise Associates to resolve discrepancies in USA counts and ensures the accuracy of price changes, SKU changes, transfers, even exchanges, and other necessary paperwork.
Interview and provided input on hiring decisions.
Follow and reinforce all Loss Prevention and inventory control programs.
Edit and create Associate schedules and ensure scheduled hours meet workload.
Area Supervisor, 2005 C 2006
Ensured Associates are properly trained on sales floor operations; ensured adherence to the Company s 2-in-line standard. Regularly communicated to management trends/opportunities to drive sales and improve merchandise presentation (i.e.: key sellers, merchandising or signing issues); helped resolve merchandising issues.
Implemented all seasonal/monthly merchandising directives according to Company standards.
Assisted in implementation and maintenance of all Company stockroom capacity and organizational guidelines.
Supported the replenishment team to utilize all replenishment reports daily and ensure Company in-stock goals are maintained.
Sales Supervisor, 2001 C 2005
Directed and supervised employees engaged in sales, inventory management, reconciling cash receipts, or in performing services for customers. Inventoried stock and reordered when inventory dropped to a specified level; examined merchandise to ensure that it is correctly priced and displayed.
Hired, trained, and evaluated personnel in retail functions, promoting or firing workers when appropriate.
Conferred with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Cashier Supervisor, 2000 C 2001
Established and implemented policies, goals, objectives, and procedures for sales department; established credit policies and operating procedures.
Formulated pricing policies for merchandise, according to profitability requirements.
Provided customer service by greeting and assisting customers, and responded to customer inquiries and complaints.
Cashier, 1999 C 2000
Calculated total payments received during a period, and reconciled this with total sales. Maintained monetary and non-monetary reports and records.
Computed and recorded totals of transactions; counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
***Eddie Bauer ~ Sales Associate, Stocker, Lead Stocker***
Tarrant County College, 05/2003
A-Team events - Company's charitable giving of time and money to help local children s hospitals.
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