~ expert troubleshooter • complex installations leader • superior maintenance / repair talents • user support specialist ~

 

results-driven, solutions-focused team player eager to contribute solid information technology knowledge,

in addition to proven organizational, communication, interpersonal relations abilities,

toward maximizing the operational success of a progressive employer.

 

profile

 

ø  contribute precise problem-solving talents, sharp troubleshooting abilities, and excellent decision-making proficiencies to any information technology environment.

ø  excel as a critical liaison between customers, technical staff, and executive-level management.

ø  demonstrate resourceful multitasking skills within fast-paced, deadline-driven environments, including quickly resolving daily technical problems in a cost-effective manner while maintaining an outstanding work ethic.

ø  adept at performing independently or within a team to exceed all operational goals and objectives.

 

~ key skills and technical proficiencies ~

 

software applications • web design • programming • database management • network administration

wireless technologies • network security • computer hardware • operating systems

 

languages

java • visual basic 6.0 • c++ • sql • html • xhtml • cobol • rpgiv

 

operating systems

windows 95 / 98 / xp • windows 2000 server • windows 2000 pro • os / 400 / dos / linux

 

software applications

microsoft office 2000 (access / word / excel / outlook / powerpoint) • microsoft frontpage 2000

 

professional experience

 

ø  optimize county civil order and law enforcement efforts by promptly responding to and investigating crimes, disorders, and accidents, as well as reviewing key situational facts, providing resourceful evaluations, relaying information to appropriate agency personnel or dispatch, and performing arrests as necessary.

ø  evaluate citizen complaints and emergency requests to determine essential response requirements; efficiently monitor traffic activities to ensure that motorists observe traffic regulations and exhibit safe driving procedures.

ø  train law enforcement personnel on multifaceted computer technology, including providing necessary software utilization advisement and shortcuts to attain seamless organizational processes at all times.

ø  maximize operational effectiveness by accurately performing recordkeeping, recording of facts, and report preparation with regard to specific departmental cases, including interviewing principal witnesses as required.

 

ø  achieved #2 statewide corporate sales ranking during employment tenure through optimal operations of a restaurant facility by successfully handling customer orders and supervising up to 15 employees.

ø  utilized superior human resources skills to proficiently recruit and train high-quality employees; efficiently scheduled personnel to attain cost-effective labor costs; adhered to all operational policies and procedures.

ø  applied dynamic communication and interpersonal relation talents toward guaranteeing the delivery of quality customer service and the consistent maintenance of a clean working environment.

ø  maintained responsibility for computerized data systems and cash drawer operations, as well as troubleshooting any technical issues as necessary; ensured proper value documentation through consistent record-keeping.

 

education

 

associate of science in computer information systems (projected 2009 3.75 gpa)

emphasis in network administration

kaplan university

 

extensive coursework in criminal justice

dekalb technical college

 

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and rewarding information technology / technical support role within a dynamic and successfully progressive organization, and am submitting my resume for your review.

 

i am currently pursuing an a.s. in computer information systems and am eager to apply knowledge gained from this endeavor with substantial organizational, communication, and interpersonal relations experience attained from a broad-based professional background in management and law enforcement  i can employ resourceful abilities in software applications, web design, programming, database management, and network administration / security among other key technological proficiencies toward actively supporting the optimization of your company s technological goals and objectives.

 

you will find me to be a results-driven, solutions-focused team player who demonstrates resourceful multitasking skills within fast-paced, deadline-driven environments, including quickly resolving daily technical problems in a cost-effective manner while maintaining an outstanding work ethic.  in addition, i can contribute precise problem-solving talents, sharp troubleshooting abilities, and excellent decision-making attributes to any technological situation.  for these aforementioned reasons, i believe i will prove to be an incredible asset to your professional team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

date

 

 

contact name

company name

address

city/state/zip code

 

dear _______________________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the title of position applying for position currently available within your organization.  having gained a deeper insight into the job requirements and your objectives, i am confident that you will find me to be an incredible asset toward achieving your organization s set it goals.

 

as previously discussed, i am a results-driven, solutions-focused team player who demonstrates resourceful multitasking skills within fast-paced, deadline-driven environments, including quickly resolving daily technical problems in a cost-effective manner while maintaining an outstanding work ethic.  in addition, i can contribute precise problem-solving talents, sharp troubleshooting abilities, and excellent decision-making proficiencies to any technological situation.

 

i pride myself on my broad-based professional background in management and law enforcement whereas i have gained substantial organizational, communication, and interpersonal relations experience.  my current pursuit of a challenging a.s. in computer information system, supplemental to this expertise, will only serve to enhance the overall attainment of your team s desired operational outcomes.  for these reasons, i am confident that i can achieve extraordinary success in an information technology / technical support role within your company.

 

should you have any additional questions, please feel free to contact me at your earliest convenience.  i would like to extend my thanks once again for the enlightening interview, and look forward to a positive response from you.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy