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Yyyyyy x. yyyyyy                         0000 xxxxxx xxxx , xxxx , xxxxx 00000



Career Objective                                                                                            

Client-focused professional eager to contribute dynamic customer service, business development and managerial skills toward supporting the employer in maximizing revenue.



Ø  Offer progressive pharmaceutical experience, with comprehensive sales, marketing and management background.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactive leader who successfully trains/develops, mentors and leads top-performing teams committed to providing superior service.

Ø  Proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

Ø  Exceptional ability to research and evaluate industry trends and products and use findings toward designing and executing innovative strategies.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.


Professional Experience                                                                               

Grove Professional Pharmacy and Spa - Springfield, MO                                                2005-Present

Head Technician, Retail Pharmacy Technician

  Named the Most Valuable Employee for Grove Pharmacies in 2007, by senior management and peers.

  Actively support employer in sustaining and growing business by providing quality service in processing customer transactions.

  Input prescriptions into the computer systems, filled prescription orders and maintained inventory levels, demonstrating exceptional organizational and multitasking abilities in achieving operational goals and timelines.

  Contribute dynamic leadership skills in launching the newest pharmacy branch, with strong focus on optimizing productivity, efficiency and quality of services.

  Strategically identify and implement effective policies and procedures to streamline operations.

  Communicate directly with Medicare, Medicaid and Insurance companies for prescription approvals.

  Relied upon to lend expertise toward actively mentoring new hires, playing a solid role in supporting the development of top-performing team members.


Family Pharmacy, Inc. - Ozark, MO                                                                                 2004-2005

Healthcare Services Division Professional, Retail Pharmacy Technician

  Voted by management to receive the Lifesaver Award and become the runner-up for the Above-and-Beyond Award in 2005.

  Proficiently supported all aspects of pharmacy services to nursing homes and other care facilities.

  Applied sharp detail-orientation and multitasking skills toward filling nursing home orders, ordering OPUS supplies, inputting new prescriptions and assisting patients with Home Medical Supply equipment.

  Exhibited industry expertise and strong communication abilities in responding to customer inquiries, troubleshooting problems and communicating with Medicaid, Medicare and insurance companies.


St. John s Medical Center - Springfield, MO                                                                    2001-2003

Inpatient Pharmacy, Outpatient Pharmacy & Robot Room

  Effectively fulfilled prescription orders, delivered orders to hospital floors and maintained inventory levels.

  Successfully promoted superior service and exceptional customer satisfaction by promptly assisting customers and selling prescriptions.

  Individually packaged pills and stocked robot daily, instrumental to maintaining inventory and organization.



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Education & Professional Training                                                            

Degree in Communication Sciences and Disorders - Missouri State University - 2001-2003
Select Courses - Pittsburg State University, 1999-2001

Certified Pharmacy Technician (expired)


Technical Skills                                                                                              

Microsoft Office, Microsoft Word, Excel, Power Point, CAD, Key Centrix Pharmacy Systems, QS1 Pharmacy Systems, Pharmacy Technician Certification (CPhT)



Attendee - Numerous Drug Representative Presentations, 2002-Present

Volunteer & Participant - Relay for Life, 2001-Present
Participant & APO - Red Ribbon Ride & AIDS Walk, 2006, 2007 & 2008

Participant - National M.S. (Multiple Sclerosis) Walk in 2008

Member - YMCA men's basketball league, 2008
Manager & Team Member - Men's Softball Team, 2005

Member - NSSLHA (National Student Speech-Language Hearing Association), 2002-2003
Student Member of ASHA (American Speech and Hearing Association), 2002-2003
Undergraduate Teacher - Speech-Language and Hearing Clinic, Missouri State University, 2002-2003
Member - American Foundry Society, 2000-2001



Yyyyyy x. yyyyyy                         0000 xxxxxx xxxx , xxxx , xxxxx 00000














Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity and am submitting my resume for your review.  In advance, thank you for your time and consideration.


From leading high performance teams and facilitating superior client servicing to streamlining operations and executing proactive organizational processes/procedures, I have continually excelled in maximizing performance as a dynamic leader.  I excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  As illustrated by the accompanying resume, I have a comprehensive background in sales, marketing and operations management, with extensive pharmaceutical experience.


As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.







Yyyyyy x. yyyyyy



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