Dynamic leader with over 20 years of demonstrated success as an executive support professional.  An effective leader, a fiscally responsible operator, and most of all, a customer driven professional, capable of managing large teams and performing above company standards.  Especially astute at teaching others how to develop a customer-centric attitude as well as designing and implementing loyalty and retention programs to increase bottom line revenues.   

 

Executive Support   Problem Solving   Staff  Training

Technology Proficient   Statistical Analysis   Data Gathering

• Communication Expertise   Fundraising Experience   Client Relations & Support

 

Ø  Strong multi-tasking background with the ability to work independently on multiple projects simultaneously, including specialized knowledge of communication and facilitation methods, ability to negotiate under stressful conditions, client service and customer support, as well as planning and execution methodologies within specified parameters.    

Ø  Technology savvy with knowledge of multiple software platforms including Microsoft Office Suite, Outlook, and QuickBooks.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Consistently focus on ensuring development of high-standard delivery methodologies. 

Ø  Proven ability to adapt strong technical skills to diverse organization needs.

Ø  Skilled at developing and implementing efficiency best practices to increase productivity and reduce labor costs.

Ø  Uses knowledge of various administrative functions and company protocols to support executive management.

Ø  Embraces corporate culture and actively promotes and leads company initiatives.

Ø  Skilled at communicating cross-functionally in order to ensure knowledge sharing is prevalent between departmental lines.

Ø  Resolves issues quickly through careful data analysis including technical and functional information.

Ø  Establishes professional and trusting relationships with clients, staff, and management.

Ø   Ensures relevant client documents are processed expeditiously to ensure excellent customer service is provided.

Ø  Performs administrative tasks with efficiency and great focus.

Ø  Frequently acts as a liaison between customers and various organization departments to ensure smooth communication process.

 

 

 

 

 

 

 

 

 

 

Assistant Estate Manager, Confidential Client                                                                          2008-2008

 

  Primary responsibilities included comprehensive management and oversight of day-to-day operations of numerous homes as well as acted as executive assistant to principal. Specific functions included;

  Planning, organization, and coordination of staff and entertainment events;

  Conducted scheduling for and supervised all vendors and kitchen staff. 

 

Household Estate Manager, Confidential Client                                                                        2007-2008

 

  Primary responsibilities included maintaining highly-confidential and time-sensitive client information and records.  Specific functions included;

  Management and organization of all aspects of household of clients;

  Oversaw complete renovation of adjacent residential property;

  Coordinated contractors and maintained deadline commitments at all times. 

 

Executive Assistant / Office Manager, Exit Realty Company                                                   2006-2007

 

  Primary responsibilities included establishing, organizing, and developing operational system related to new real estate franchise office.  Specific functions included;

  Installed, configured and upgraded 4-terminal computer network;

  Designed and implemented successful strategy to follow-up sales leads and prospects;

  Coordinated and supervised real estate executive to efficiently handle constantly changing priorities;

  Additional support duties included; data entry, correspondence, billing, faxing, filing, telephones, receptionist, supplies, inventory control, calendar management and customer service protocols.

 

Executive Assistant to CEO, HERZL/RMHA C Denver Campus                                               2002-2006

 

  Primary responsibilities included comprehensive coordination of all administrative areas of independent K-12 school. Specific functions included;

  Served as primary liaison between CEO/President and all departmental heads within school;

  Composed and prepared various confidential correspondence items;

  Coordinated speakers and conferences including registration and marketing; 

  Directed event planning, marketing and logistics for Open House events and numerous recruitment/retention gatherings;

  Prospected for parent marketing, enrollment tracking, and account and billing maintenance;

  Researched, compiled and generated statistical reports;

  Managed supervisor calendars, email, and incoming phone calls.

 

Owner & Consultant, High Peaks Virtual Assistance                                                                 1999-2002

 

  Responsibilities included comprehensive management and oversight of day-to-day operations.

  Increased annual client revenue by 20% annually through implementation of strategic tracking system. 

 

Earlier Experience

 

- Executive Assistant, University of Denver

 

- Executive Assistant, Community School of Naples

 

 

n General Coursework C Economics / Business, University of Colorado

n Certification C Estate Management, Professional Domestic Institute

n Certification C Professional Virtual Assistant, AssistU

n Certification C Professional Mediator, Colorado College

 

Yyyyyy x. yyyyyy

xxx-xxx-xxxx / Abc@xyz.com

 

DATE

NAME HERE OF RECIPIENT

NAME HERE OF COMPANY

 

Dear RECIPEINT NAME:

Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles as an Executive Support Specialist.

 I am skilled at providing executive level support regarding comprehensive administrative tasks including client support, research and analysis, and a strong background in all aspects of office management.   I am astute at developing streamlined processes that will increase operational productivity and reduce the occurrence of costly errors.  I have worked as a support expert in various forms so I understand many functional aspects of this field, specifically implementing efficiency best practices to increase productivity and efficiency of the organization. 

 I am accustomed to integrating into various cultures and environments and am experienced at working and collaborating with others.  I offer years of formal training as well as progressive advancement within my career due to excelling at responsibilities and making significant contributions to company growth. 

            I am an exceptionally hard worker and consider myself a strong team player.  My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.

Sincerely,

Yyyyyy x. yyyyyy