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Real Estate Industry Specialist


Closing Coordinator ~ Office Manager ~ Operations Support

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Profile of Qualifications


Ø  Offering approximately 5 years Real Estate experience focused on position of Closing Coordinator as well as Office Manager for a high-volume real estate office

  • Licensed Real Estate Agent, State of Washington; active
  • Currently managing closings of as many as 100+ files annually, specializing in REO, Short Sale and Retail properties
  • Comprehensive knowledge of closing processing as well as broad-scope office operations
  • Certified Stating Agent (CSA)

Ø  Dynamic client relationship management, customer service, communication, negotiation, and problem solving abilities; effectively interface and collaborate with escrow and lending representatives as well as agents and related industry stakeholders

Ø  Motivating leader experienced in training and supervising support staff

Ø  Sharp strategic planning, prioritization, organization, and project management skills instrumental to optimizing productivity and efficiency of operations

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Professional Experience


Closing Coordinator/Office Manager, Toril Sells Houses Team ERA - Sumner, WA     2005-Current

Proficiently manage closings of 100+ files each year, with a current inventory of 40+ pending files; encompasses taking files from offer through close, including negotiating offers, inspections, setting up closings, and tracking through escrow to close

Directly supervise office Receptionist/Administrative Assistant as well as Courier

Prepare Market Analyses, manage REO files, coordinate utilities, submit bids, facilitate repairs, and process invoicing, billing and reimbursements; in charge of Short Sale submissions and negotiations

Provide listing input and showing feedback follow-up


Commercial Rater, Mutual of Enumclaw Insurance - Enumclaw, WA                                      2002-2005

Efficiently processed high volume of Commercial line insurance policies for distribution to Agents, with strong focus on quality assurance as well as delivery of superior customer service; included BOP, Umbrellas and Commercial Auto


Office Clerk II / Lead Court Clerk I, City of Federal Way-Federal Way, WA                        1995-2000

Demonstrated dynamic administrative and organization skills in assuming multiple roles supporting City operations and public/customer services

As Receptionist for City Manager and Law Department, effectively managed an 8-line/200+ extension switchboard/phone system as well as collaborated with Community Development Department in implementing/editing City s Comprehensive Plan

Resourcefully developed an efficient filing/tracking system for Code Enforcement Department instrumental to boosting operational performance

In capacity of Lead Traffic Court Clerk, managed general administrative functions including customer service and cashiering as well as processed traffic citations, scheduled court dates and acted as in-court clerk for traffic calendars

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Professional Development


Licensed WA Real Estate Agent; 2007-Current

Certified Staging Professional; 2008

Real Estate School (pre-licensing), Train Agents, Inc; 2007
Star Power Annual Conference; 2007



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Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity in Real Estate and am submitting my resume for your review.  In advance, thank you for your time and consideration.


As demonstrated, I am a Licensed Real Estate Agent with 5 years of experience as a Closing Coordinator and Office Manager.  I have been proficiently managing closings of approximately 100+ files annually, from initiation through escrow and closing, concurrent with steering office operations, with accountability for direct supervision of support staff. I am well-versed in all aspects of the closing process, excel at delivering world-class customer service and have a comprehensive knowledge of busy office operations as well as the industry as a whole.  Complementing my background and Licensure, I am a Certified Staging Agent proficient in defining strategies for boosting sales through strategic showing/presentation of properties.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Trudi Flagg

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