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yyyyyy x. yyyyyy

855 south citrus avenue, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx •


career objective


quick-learning, solutions-focused and detail-oriented professional desiring a challenging and progressive administrative / office support role within a dynamic and creative organization.




ø  offer over 20 combined years of solid experience within office support, customer service, and secretarial capacities.

ø  contribute intelligent business acumen and strong analytical abilities, along with exhibiting exceptional written and verbal communication skills.

ø  seamlessly blend strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.

ø  capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high-quality, diplomatic customer / client services interaction, both in person and via telephone.

ø  able to successfully perform independently or within a team-based environment to exceed all administrative goals and objectives


professional experience


customer service call center support (temporary position)

biotab, inc., monrovia, ca                                                                                                                     2008

ø  maintained responsibility for answering over 100 calls per day within a high-volume call center, including accurately entering all order information, responding to order status and return inquiries, and effectively resolving all customer complaints to the mutual benefit of both company and customer.


customer service call center support

houdini, inc. / wine country gift baskets, fullerton, ca                                                          2007 c 2008

ø  provided customers with accurate product information, as well as performing all necessary order taking, data input, and customer service support duties.


legal secretary (arco alaskan pipeline project)

brown & root, alhambra, ca                                                                                                     1994 c 1996

ø  efficiently typed all correspondence and memos related to the aforementioned project, including overseeing calendar management and travel arrangements for executives, as well as transcribing meeting minutes.

ø  conducted all recruiting, hiring, and training / development activities for secretarial personnel, while providing optimal telephone support and an open line of communication for in-house clients.


legal secretary (family law practice)

brockovitch & christensen, west covina, ca                                                                            1992 c 1994

ø  accurately filed all court-related documents, while maintaining attorney calendars, transcribing all legal correspondence, keeping attorney time, copying documents, and filing paperwork, as necessary.


secretary / office clerk

ameritec corp., el monte, ca                                                                                                     1988 c 1992

ø  successfully logged all sales accounts for salesmen, along with typing correspondence, keeping up-to-date warranty maintenance logs for equipment, and conducting supply ordering.


~ additional part-time employment ~


office support / customer service associate

steven s party rentals, covina, ca                                                                                      2005 c present

ø  provide optimal customer service levels, while concurrently answering a multi-line telephone system; taking customer orders; preparing and mailing invoices; performing all necessary filing of invoices, product purchase forms, and other documents; and maintaining appropriate levels of inventory.


education and computer skills


legal secretarial diploma                                                                                                  watterson college


knowledgeable in microsoft word / excel; proficient in internet applications

yyyyyy x. yyyyyy

855 south citrus avenue, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx •













hiring agent name


company name


city/state/zip code




i am currently seeking a challenging and rewarding administrative / office support role in a dynamic and progressive organization, and am submitting my resume for your review.


i offer over 20 combined years of solid experience within office support, customer service, and secretarial capacities.  during this time, i have become adept at blending strong decision-making abilities with exceptional communication and organizational skills and successful interpersonal relationship-building techniques.


you will find me to be a quick-learning, solutions-focused and detail-oriented team player who is dedicated to supporting your organization s goals and objectives, and i am confident that my sharp problem-solving proficiencies and intelligent business acumen will prove to be incredible assets to your professional team.


i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.






yyyyyy x. yyyyyy

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