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Yyyyyy x. yyyyyy



Current Address                                                                                                      Permanent Address

0000 xxxxxx xxxx , xxxx , xxxxx 00000                      5240 132nd St. W-Apple Valley, MN 55124


Career Objective                              


Bachelor Degree candidate eager to contribute academic background as well as solid background in administrative operations, leadership, customer relations, and multi-language communications toward actively supporting a progressive company in optimizing performance




Ø  Client-focused, service-oriented team player offering solid experience in retail, customer service, marketing, public/interpersonal relations, and problem solving/conflict resolution

Ø  Dynamic communication skills; multi-lingual, with fluency in English, Spanish and Mandarin Chinese

Ø  Solid experience in event/activities/program management, including budgeting and administrative functions; sharp strategic planning, prioritization, organization, and multitasking abilities

Ø  Effectively build, coordinate and lead top-performing customer service teams

Ø  Strong international background; candidate for Bachelor degree in Liberal Arts, with concentration in Global Studies, graduating Spring 2009


Professional Experience                


Office/Activity Assistant, English Language Center-Winona State University, MN         2008-current

  Strategically planned, coordinated, marketed, and facilitated campus initiatives ranging from student recruitment to international student cultural activities

  Spearheaded innovative video and PowerPoint presentation projects supporting marketing

  Cost-effectively planned and administered activity and office payroll budget

  Applied versatile language skills in English, Spanish and Chinese toward effectively interfacing with broad populations


Guest Services Team Member, Valleyfair Family Amusement Park-Shakopee, MN                    2007

  Ensured delivery of quality guest services in proactively addressing and resolving customer issues in compliance with organization policies; provided ongoing guest assistance

  Proficiently processed refunds and entrusted with determining special exceptions to admission rules


Customer Service Associate/Supervisor, Kmart-Winona, MN                                        2006-2007

  Demonstrated strong leadership skills in overseeing cashiering team, with strong focus on customer satisfaction and compliance with corporate policy; managed cashier cash flow

  Concurrently in charge of handling escalated customer issues and providing customer service; offered direct customer assistance in processing returns and Western Union transactions



Winona State University , Winona, MN
Bachelor of Liberal Arts - Global Studies; in progress, graduate May 2009

  Emphasis on Asian Countries, 3 years Spanish Language and 2 years Mandarin Chinese Language
Participated on one-year exchange student program with sister university in Taipei, Taiwan, including volunteering as English Tutor to Taiwanese students

  Former President and Treasurer of campus organization


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