career objective

results-driven business analyst and training specialist eager to contribute unique blend of business acumen, analytical aptitude, and interpersonal relations skills toward supporting the employer in optimizing financial and operational performance

profile

  offer strong practical business analysis and training experience as well as solid academic background in project management

  accurately assess and respond to client-specific needs, define requirements, and prepare detailed project budgets and timelines

  drive enterprise resource planning (erp) software implementations; author customized documentation and instructional manuals for diverse projects and applications

  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; conduct business process analysis and role mapping

  develop and realize employee development plans; establish expectations, prepare agendas, design and source appropriate training materials, conduct workshops, assess participant progress, and follow up on application and staff performance

  dynamic communication, presentation, and relationship management skills; intermediate spoken and written german

 

~ technical proficiencies ~

sap r/3 ~ baan erp logistics ~ j.d. edwards oneworld xe ~ ms office (word, excel, powerpoint, access, outlook) ~ ms project ~ ms frontpage ~ ms visio ~ quark xpress ~ adobe photoshop ~ snagit ~ dreamweaver ~ html

education

boston university, boston, ma

master of science in project management (mspm) to be conferred october 2009

graduate certificate in project management may 2009

 

university of south dakota, vermillion, sd may 1997

bachelor of arts in english, german, and political science, cum laude

• exchange program friedrich schiller university, jena, germany (spring 1996)

professional experience

senior analyst, itt advanced engineering and sciences (aes), rome, ny 12/05 10/08

• designed software documentation templates, documented architecture and operations, and directed the development of documentation content for core product, the information support server environment (isse) guard

 

trainer / training designer and developer, independent consultant, utica, ny and st. paul, mn 7/99 10/05

• provided expert business analysis and consultation regarding human resources and supply chain operations for large-scale manufacturing concerns and nationwide retailers
• pioneered change management initiatives, authored process documentation for erp software implementations, developed and implemented customized training materials, instructed personnel in instructional methodology and effective use of applications

 

adjunct instructor, suny institute of technology, utica, ny 1/04 to 5/04

• designed curriculum, prepared educational materials, conducted lectures, coordinated group learning activities, and delivered student evaluations for course on productive workplace communication

 

training consultant, dds, inc., minneapolis, mn 2/98 7/99

• worked closely with clients to develop sap training programs and manuals for r/3 software implementations, materials management, sales, distribution, and retail operations
• planned and conducted train-the-trainer workshops