career profile

analytical and skilled professional with solid and transferrable skills that would greatly assist any organization focused on recruiting, human resources, and account management. highly adept in many facets of recruitment, providing excellent customer service including active listening, analysis, empathy, problem identification and resolution. skilled in supporting professionals with demonstrated excellence in administrative functions including, phone skills and interacting with clients. dynamic organizational skills; expertly handle multiple clients concerns with minimal error and consistent accuracy. prominent relationship builder, able to magnify the benefit of mutual relationships with professionals within a multi-level organization. qualified leader quickly promoted through progressive career because of strong ability to produce results individual and as part of a team.

 

core competencies

 

staff recruitment & retention / project management / employee training & development / performance management / candidate development / hr policies & procedures / client relations & advisement / team building / morale building / process improvements

 

technical competencies include hummingbird system, oracle, peoplesoft, windows, access, excel & word software.

career history

 

healthways, inc., st. louis, mo

office manager, 2005 c 2008

         analyzed financial activities including budget support for 350 registered nurses and 75 staff members and all associated reimbursement/office expenses and provide input into budget planning and preparation processes.

         reduced operational site cost by 31% through reorganization of budget and tasks.

         coordinated activities with executive director, other supervisory personnel, and with other work units or departments.

         evaluated staff training/development programs; monitored and tracked rn s multi-state licensing, customer service initiatives, and performance measurement criteria.

         developed or updated standard operational procedures (sops), policies, and standards.

-         discussed job performance problems with employees to identify causes and issues and to work on resolving problems associated with procurement, allocation, stock levels and cost compilation/analysis.

-         oversaw employees' job performance and conformance to regulations and recommend appropriate personnel action; developed new rewards program linked to performances.

-         reviewed records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.

-         supervised the work of office and administrative service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

-         instructed employees in job duties and company policies or arranged for training.

 

dennis law firm, st. louis, mo

assistant office manager, 2002 c 2005

         performed duties too varied and diverse but requiring knowledge of office management systems and procedures.

         spoke with clients, employees, and other individuals to answer questions, disseminate or explain information, and address issues.

         compiled, sorted, and filed records of office activities, business transactions, and other activities.

         computed, recorded, and proofread data and other information, such as records or reports.

         delivered messages and ran errands.

         updated docketing database systems, either manually or using a computer.

         monitored and directed the work of docketing staff.

         sorted and routed incoming mail, answered correspondence, and prepared outgoing mail.

         reviewed files, records, and documents to obtain information to respond to requests.

         typed, formatted, proofread, and edited correspondence and other documents.

 

st. louis connectcare, st. louis, mo

office/referral coordinator, 2000 c 2005

         oversaw work product and led administrative staff operations of specialty clinic/referral department.

         handled quality assurance issues and forwarded questionable referrals and related clinical information to healthcare providers per procedural guidelines.

         collaborated with primary care and specialty physicians to streamline referral mechanisms, decreasing patient wait time by 25% and improving patient satisfaction.

         coordinated monthly meetings for specialty clinic staffing.

 

**** additional experience as recruitment coordinator for olsten staffing service ****

education

university of phoenix

pursuing aahtt degree, 10/2009 c present

 

florissant valley community college, florissant, mo

associates in business administration

professional development

project management, forest park college, 08/2009

(elt) - empowered learning team training, september 2006

healthways, inc.

summary

mission/vision is to actively lead and support clinician's and administrative teams in becoming empowered, high performing teams that engages in continuous improvement in all areas of their responsibly.

 

how to discipline employees & correct performance problems training, march 2007

career track s/healthways, inc.

summary

acquired knowledge of proven ways to bring about positive change in people, without incurring resentment or destroying relationships. how to deal with employee carefully and compassionately. developing realistic action plans.

 

leadership training "leading in paradox", august 2007

institution name healthways, inc.

summary

leadership development training. implementing internal coaching programs to promote employee and leadership development.

 

*(aacn provider #0000 xxxxxx xxxx , xxxx , xxxxx 00000)

file number: 13731