Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a human resources or recruiting capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As indicated in the accompanying resume, I offer excellent academic credentials, proficiency in  personnel management, and solid expertise in interviewing, training, mentoring and conducting performance evaluations. To complement these qualifications, I offer an unwavering dedication to ensuring diversity, optimizing training and development efforts, and improving employee morale.

 

As a proactive contributor to your organization, you will find me to be a driven professional and stellar leader committed to supporting you in achieving your objectives through superior performance and leadership. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

 

 

 

~ Productive, quality-oriented Administrative Professional eager to contribute exceptional business support, project management, communication, and client relation skills toward optimizing operations of a progressive organization.~

 

 

• Significant management experience and adeptness in problem solving, multi-tasking, and team building.

         Highly versatile; exemplary ability to quickly master new roles, responsibilities, tasks, technologies, and environments.

         Proven track record of identifying, creating and executing innovative solutions to achieve company objectives.  

         Industrious self-starter; set goals and develop action plans for rapid attainment.

         Thrive on challenges and perform well under pressure to consistently achieve success.

         Outstanding relationship-building, prioritization, interpersonal, critical thinking, and organizational skills.

         Highly skilled in employee relations C facilitate smooth communication between staff and senior management.

         Harness enthusiasm, diplomacy, integrity and energy to guide teams, resolve conflicts, and inspire team to achieve productivity excellence. 

 

 

Progressive Insurance Company, Mayfield Heights, Ohio,  2007 to Present

Customer Service Representative & Licensed Insurance Agent

         Ensure delivery of superior customer service vital to sustaining and growing business by promptly responding to inquiries and troubleshooting policy holder issues.

• Expeditiously process policy changes and transactions and provide policy guidance/counseling to existing clients.
• Presented with Rising Star Award in 2008 for ranking among top 15% representatives company-wide.
• Recognized as achieving Net Promoter Score of over 90% as opposed to company average of less than 50%.

 

Continued

 

 

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Professional Experience continued

 

Cuyahoga County Dept. of Children and Family Services, Cleveland, Ohio, 1997 to Present

Social Services Supervisor            (2002 to Present)

Social Services Worker                    (1997 to 2002)

         Earned promotion based on exceptional leadership talents and tasked with monitoring and enforcing social workers compliance with and comprehension of agency policies and procedures.

         Interview department job applicants and evaluate performance of existing staff.

         Plan and resourcefully implement activities and strategies to boost employee morale and strengthen team cohesiveness.

         Supervise case management by department staff, provide court testimony as required, and facilitate referrals to community resources and agencies.

         Prepare and administer agency satisfaction survey to 500+ employees, analyze results, and steer appropriate action to optimize loyalty and retention of quality talent.

         Handpicked as supervisory mentor and won awards such as Supervisor of the Year and Director s Award.

         Leverage excellent human resources expertise to devise work schedules, approve time-off requests, administer training to social service workers, determine and implement disciplinary actions.

 

 

University of Phoenix, Beachwood, Ohio, to be completed June 2009

Master of Business Administration (in progress)

 

Case Western Reserve University, Cleveland, Ohio, 1996

Bachelor of Arts in Psychology, Concentration in Sociology