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career objective
licensed texas loan officer eager to contribute superior business development, communication, and relationship building skills toward actively supporting the employer as a driven and productive team member
profile
ø offer more than 11 years of progressive mortgage industry experience with expertise in business administration, customer service, risk assessment, staff development, and regulatory compliance
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø obtain, prepare, and review all relevant documentation to accurately evaluate potential risk; ability to analyze complex financial statements, capital and reserves, property valuation, credit scores, debt and loan-to-value ratios, and cash flow
ø sharp business acumen and extensive experience performing administrative, document review, processing, and underwriting functions
ø effectively identify and capitalize on opportunities to penetrate and develop markets in highly competitive environments
ø dynamic communication, presentation, negotiation, and relationship management skills
ø strong practical understanding of underwriting guidelines and regulations; maintain highest ethical standards at all times
~ key achievements ~
- successfully performed a broad scope of cross-functional duties within the product development/financial marketing department at dhi
- conducted extensive market research to identify optimal programs for use by dhi; created and maintained detailed database of more than 300 programs for use by all branches throughout the country
- applied depth of industry knowledge toward facilitating on-site trainings to keep staff members updated in a constantly changing environment; additionally served as internal call center point of contact to resolve all escalated issues and queries from dhi loan officers, processors, underwriters, closers, and compliance specialists
- in conjunction with it department, built and managed automated underwriting system to support loan officers in efficiently providing accurate and knowledgeable customer service
- as an underwriter with countryplace mortgage, diligently reviewed a high volume of nationwide loan applications for accuracy and completeness, determined risk, reviewed contractual conditions, and prepared files for closing
professional experience
dhi mortgage, austin, tx 2000
c 2007
contract product specialist, product development / financial marketing
department (2006 c 2007)
product specialist, product development / financial
marketing department (2000 c 2006)
countryplace mortgage, dallas, tx 1996
c 1999
underwriter
education
university of texas at tyler insert year
bachelor of business administration
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