Proposal Development    Planning & Scheduling    Project Adherence    Technical Presentations    Problem Resolution

Accounts Management   Resource Procurement   Information Management   Database Management   Solutions Focused

High Level Analysis   Team Leadership   Quality Control   Customer Centric Focused   Productivity Increases

 

Ø  Strong technical background with the ability to work independently on multiple technical projects with stringent time and workflow management processes as foundational aspects of task execution.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Proven ability to adapt strong safety and technical skills to diverse organization needs and highly adaptable in quickly changing technical environments.

Ø  Problem-solving to meet the needs of the project as well as possesses strong organizational and analytical skills.

Ø  Received numerous "Above and Beyond" accolades for excellence in customer service.

 

Ø  Core job functions include: Strategic Planning, Creation and Execution of Client Solutions, High Level Technical Analyses, Feasibility and Viability Plans, Management of Complex Cross Functional Teams, Client Cultivation and Retention Processes, Management Initiatives for Business Solvency, Valuation and Competitive Intelligence Assessments, Project Leadership and Adherence.      

Ø  Propose and implement solutions based on thorough needs analyses of client requirements.

Ø  Interface with entire project team as required in the establishment of project schedules and resolving problems.

Ø  Provide in depth, end to end analyses of various problems and offers solutions to various technical challenges.

Ø  Technology savvy and proficient in numerous platforms and applications including MS Office Suite.

Director C Corporate Transcription Services, wordZXpressed, Inc.                                2001-Present

 

  Main responsibilities:  Direct supervision, management and oversight of day-to-day operations, including account management, staff supervision of 43 employees, new-hire training, customer service, project management, database management, sales, billing and collections.

 

Branch Administrative Manager, AETEA Information Technology, Inc                                    2000-2001

 

  Main responsibilities: Provided administrative support to the branch manager, 8 recruiters, and 90 consultants as well as responsible for invoicing, accounts payable and accounts receivable. 

  Acted as focal point for Human Resource issues for all consultant and staff employees including new hire documentation, medical insurance and payroll processing.

Critical Systems Support Specialist, Hewlett-Packard Company                                           1995-1999

 

  Main responsibilities: Served as initial point of contact for mission critical nation-wide clients and provided complete account management as well as responsible for handling inbound calls daily regarding hardware/software issues and monitored service calls to insure customer satisfaction. 

  Coordinated engineer assignments for customer site audits and scheduled engineer's service calls and coordinated customer hardware installation.

 

n Bachelor of Business Administration C Management, North Georgia College

 

 

Heather Dickie

Technical Support Specialist

 

DATE

NAME HERE OF RECIPIENT

NAME HERE OF COMPANY

 

Dear RECIPEINT NAME:

Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles as a Director, Manager and Support Professional as well as subject matter expertise related to a wide variety of technology functions.  I am also astute at employing leadership practices that help ensure cohesiveness between departments and team members. 

 I am skilled at providing expertise regarding comprehensive tasks including training, technical and operational analysis, client support and a strong background in numerous aspects of customer support and human capital development.  I am astute at developing streamlined processes that will increase operational productivity and reduce the occurrence of costly errors.   As you can see from my accomplishments, I am effective at managing high dollar projects and making significant increases in productivity. 

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.

Regards,

Heather Dickie