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yyyyyy x. yyyyyy

32-40 93rd street, #d0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx • abc@xyz.com

 

profile of qualifications

 

quality-focused customer service professional eager to contribute over 5 years of progressive sales, administrative support, client relations, and project management experience toward assisting an employer in maximizing success.  top-performer with the ability to make decisions which reflect positively on business productivity, corporate well-being, and customer satisfaction.  excellent communicator who can handle multiple assignments within deadline-driven environments.  ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical and problem-solving talents.

 

v  client relations: analyze individual consumer needs and recommend best products / services to meet their objectives.

v  sales: possess dynamic communication, consultation, and presentation skills vital to optimizing sales performance.

v  leadership: direct results-driven, culturally diverse teams to meet and / or exceed set goals.

v  computer knowledge: proficient with microsoft word / excel / outlook and internet applications.

v  languages: fluent in english, portuguese, and spanish.

 

professional synopsis

 

tour guide

citysights ny, new york, ny                                                                                                                                                   2008 c present

 

         apply strong communications talents toward leading dynamic tours of new york city to include focusing on sites of cultural and historical significance, as well as answering all passenger inquiries and recommending events, attractions, shows, and restaurants.

         optimize organizational efficiency by proactively monitoring and verifying passenger tickets.

 

bookkeeper / customer service representative

knockout pest control, new york, ny                                                                                                                                        2007 c 2008

 

         contributed solid administrative support skills instrumental in directing all office operations and customer service efforts to include achieving advantageous sales of pest control packages through targeted telephone and internet-based marketing.

         utilized wide-ranging industry knowledge to promptly handle customer requests and resolve business challenges.

         strategically planned and coordinated technician service routes to maximize use of resources, control costs, and meet company needs.

         led the formulation of strategic business decisions by organizing and compiling accurate production / sales spreadsheets for analysis.

         ensured the proper documentation of monetary values (i.e. daily deposits, nce credits) through consistent record-keeping practices, along with facilitating necessary invoicing, collections, inventory control, and vehicle maintenance activities as required.

 

customer service representative

diamonds international, new york, ny                                                                                                                                                    2006

 

         demonstrated superior interpersonal relations abilities toward corresponding with clientele to identify diamond discrepancies, resolve various complaints (via telephone, internet, bbb, and attorney general s office), and encourage useful customer feedback.

         liaised between repair department staff and customers to ensure seamless business processes at all times.

 

administrative assistant / bookkeeper

bath fitter, amityville, ny                                                                                                                                                              2004 c 2006

 

v  drove operations success by performing a broad scope of support functions to include assisting 6 profit-focused sales representatives in attaining goals and managing daily lead flow, as well as interfacing between customers and manufacturing staff.

v  expertly managed branch payroll and commission earnings and cost-effectively tracked budgetary spending.

v  directed all-inclusive installation processes to include sales, production, insurance, and co-op procedures, along with leading a top-performing 18-member team in achieving key business objectives on time within set budgets.

 

education

 

bachelor of arts in history (3.32 gpa)                                                                                                                                    queens college

associate of applied sciences pre-law concentration (3.6 gpa)                                                         laguardia community college

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