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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000




solutions-focused information technology/telecommunications administrator eager to contribute technical expertise as well as dynamic project management and operational enhancement abilities in a challenging assignment.


career profile

ø  over 20 years of it/telecommunications experience.

ø  career built in wide-ranging facets of telecommunications and network support services.

ø  adept in installation, configuration, administration and troubleshooting of advanced systems.

ø  expertise in full-life-cycle project management.

ø  facilitate updated system performance for major clientele in the private and governmental sectors.

ø   strong evaluative, assessment and diagnostic capacity.

ø  demonstrated capacity in multiple operating systems and networking reconfiguration.

ø  contributor in increasing proficiency.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  ccma and multiple other certifications.

ø  possess a sf85 public trust clearance.


professional experience

bae systems it inc., herndon, va                                                                                                2007 c 2009

telecommunications manager

       recruited to deliver on-site telecommunication services for u.s. department of treasury.             

       oversaw and led six telecommunication analysts, blackberry technicians and telephone support analysts.

       facilitated effective internal communications covering telephone requests, blackberry, internal/domestic travel, voicemail and vendor coordination with verizon and at&t.


perot systems, plano, tx                                                                                                             2005 c 2006

telecom/network support

       tasked to deliver on-site telecommunications/network support services for 400+ end-users for corporate office and forty-two distribution centers nationally.   

       spearheaded level 1 support of cisco voip call manager and unity voicemail covering moves, adds, changes and deletions.

       utilized level1 support nortel meridian option 61c pbx and octel voicemail.

       administered network support, cisco 2900 switches and 3800 routers.

       upgraded all distribution centers from pbx to cisco voip system. 

       successfully converted distribution centers to new service provider.  

       environment: remedy/opas tracking system (perot systems enterprise service management tool) windows xp and vpn.


cvs distribution center, fredericksburg, va                                                                                 1992 c 2005

information technology manager (date - 2005)

       promoted to oversee on-site support for high-volume distribution center.

       led staff of three computer operators and one is specialist on three shifts 24/5.

       utilized ibm mainframe 9000 operating system to support 60+ terminals, four terminal servers and two ibm printer servers.

       delivered exceptional support for ibm impact printers (4245, 6262 6400).

       managed operations and maintenance for 24-station server network annually including inventory using ibm multiplexes.  

       administered maintenance for two oce 750 high speed printers operated on a linux-based server.  

       ensured service/maintenance of multiple line printers including data south, idea and mtx.

       environment: cics, cics5, mvs/xa, mvs/esa, tso, racaf, infopac, control-m, vro, vpn and rumba.              

yyyyyy x. yyyyyy

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telecommunications manager (dates)

       advanced to direct all on-site telecommunications equipment system including installs, upgrades and daily requests.

       responsible for all software moves, adds, changes and deletions on the at&t system 75, definity g3, merlin ii, intuity voice automated system and intellivoice ivr system.

       administered all hardware, toning, punch down (66/110 blocks) moves and installs of phone station and cable runs to mdf and idf units.

       ensured accurate installations of voice and data lines covering analog, digital, hybrid phone stations and balon data units, cat3, silverback & cat5, cat5e cables, coax testers rj11, rj45 jacks and extended link print share units.

       environment: high-speed data lines (v.35, t1, isdn, 33.6, 56k),  racal milgo 14.4 modems and gdc t1 unit, adtran tsu 600 and adtran dsu iv esp modules.


network support manager (1992 c date)

       originally recruited as network support manager to manage/troubleshoot software- and hardware-related issues for 45-50 systems and 15 printers on lan.

       installed systems to domain in tcp/ip with static ip/address or dhcp.

       upgraded and rebuilt entire software platforms after crashes.

       troubleshot all hardware.

       replaced/rebuilt hardware components and maintained eight network switches and two routers.

       environment: dos ver. 3.0-6.2 win 3.1, win 95, 97, 98 win nt 4.0 and win 2000.




earlier background

prior to 1992, served cvs as it system support analyst, james river corporation, richmond, va as system support specialist, and was an independent it specialist based in fredericksburg, va.  in these assignments, built outstanding software installation, backup, documentation, inventory and data entry skill sets.






windows nt 4.0.

telecom: voice and data.

telecom: supporting, optimizing, and troubleshooting.

verizon service order management (som)

frontline management training

itil foundation ver. 3




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