solutions-focused business systems analyst eager to combine knowledge from current it educational pursuits with proven project management, operations support, team building, and client relations talents toward maximizing a company s success.

 

profile

 

ø  strategically evaluates business needs to ensure optimal productivity and efficiency; adept at analyzing root causes, identifying key solutions, and resolving complex it challenges to maintain high-quality standards.

ø  create and implement best practice methodologies and continuous improvement programs to achieve cost-effective alignment with overall corporate goals.

ø  thrive within high-pressure, deadline-driven environments; strategically plans, prioritizes, and coordinates team-driven workflow to maximize productivity, efficiency, and quality.

ø  recognized as the go-to person for immediate resolution of technical and operational support issues; expert in systems development life cycle, returns management systems (aci), and price & sign application (accessvia).

 

~ education ~

 

b.s., information technology (projected 2009)                                                                university of phoenix

a.a.s., electronics and network technology                                                                              heald college

 

professional experience

 

 

ø  apply superior analytical talents toward overseeing comprehensive aspects of a corporate point-of-sale (pos) system, including actively communicating with business partners to evaluate needs and ensure applications utilization improves organizational process and supports critical strategies.

ø  optimize efficiency by consulting with key personnel regarding user-based functional and non-functional issues, as well as analyzing root causes, identifying solutions, tracking / monitoring issues, and reporting results.

ø  develop, coordinate, and implement plans to test business / functional processes during system development, along with creating and maintaining quality procedures at all times.

ø  ensure proper documentation by authoring detailed reports, modifications, and data downloads, as well as reviewing documentation prior to executive-level management review.

 

ø  contributed solid technical and systems analysis expertise toward seamlessly providing 1^st and 2^nd level support for users of mervyns store systems, including demonstrating extensive knowledge of desktop management tools and application distribution systems.

ø  expertly interpreted, diagnosed, and documented reported problems, along with efficiently liaising between it departments and store operations to communicate issues / outages while maintaining superior customer service.

ø  resourcefully performed troubleshooting of network connectivity, pc hardware configuration, and wireless handheld configuration issues; analyzed and updated internal documentation for optimal end user support.

 

 

ø  demonstrated profit-driven pre-sales support to wireless consultants and management instrumental in producing high-volume sales of data products to existing customer base and attaining new business opportunities for continual organizational growth.

ø  effectively interfaced with all levels of corporate representatives through to executive level concerning specific business projects, strategic initiative implementation, and cooperative training endeavors.

 

 

ø  utilized proactive consultative team management skills to drive consumer client acquisition and retention, as well as direct sales professionals in profitable leads generation, referrals, and revenue.

ø  proficiently evaluated business data and performed trend analyses to support effective operational planning efforts, along with facilitating risk management by defining critical targets, policies, objectives, and initiatives.

ø  developed and implemented high-profile regional marketing programs; oversaw comprehensive business activities such as budget management, financial accounting, and organizational communications.

 

~ additional professional roles held prior to 1997 ~