yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

abc@xyz.com

 

objective

results-driven individual eager to contribute broad scope of experience in team leadership, sales management, business development, customer service, auditing and compliance in a challenging assignment.

 

career profile

ø  over 15 years of successful experience in sales, business development and operations.

ø  bachelor of science degree and training in customer service and sales.

ø  extensive sales, account management, risk and loss assessment background.

ø  proven project manager, coordinator, team leader, coach and trainer.

ø  drive achievement of ambitious revenue objectives in highly competitive market places.

ø  skilled in facilitating high-dollar client relationships and presentations to key decision makers.

ø  record of progression to assignments of increasing responsibility.

ø  consistently meet and exceed challenging business development objectives.

ø  named best treasury services representative and achieved top 5% of sales and referrals goals.

ø  proven accomplishments in building market share and recognition.

ø  well-organized multi-tasker with strong detail orientation.

 

technology skills

microsoft office suite

 

professional experience

wells fargo                                                                                                                                2010 - present

market support consultant

       control losses, maintain audit compliance and train and coach branch-level employees.

       facilitate execution of sales directives and initiatives.

 

wachovia corporation                                                                                                                     1997 - 2010

risk remediation specialist, ca, az, tx (2008-2010)

       tracked and maintained compliance and loss for 150+ offices in southern california, arizona and western texas.

       trained employees on audits and loss prevention via conference calls.

       upgraded audit and compliance scores 38% and losses for above areas 20%.

 

operations consultant, irvine & los angeles, ca (2006-2008)

       developed risk and operations model for freshly-acquired southern california market.

       directed operations and risk management for 28 los angeles-area branch offices.

       delivered lowest operational loss rate in los angeles area.

       communicated risk and loss strategies to entire branch network via national broadcast.

 

corporate account manager, charlotte, nc (2002-2006)

       oversaw domestic treasury, depository and corporate investment banking for multimillion-dollar clients.

       designated as primary point-of-contact for fortune 500 companies after product sale and implementation.

       expanded business banking relationships by 12%.

       directed setup/operation of emergency banking service in gulf region after hurricane katrina.

       named best treasury services representative at wal-mart shareholder meeting.

       assumed responsibility for mentoring of new account managers.

 

 

 

 

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commercial customer service specialist, charlotte, nc (1999-2002)

       managed average of 80 service calls daily and led team in perfect 7 customer satisfaction surveys.

       trained new employees in cash management, commercial loans, dda and money transfer.

       provided customer service for internal and external customers and analyzed problem situations.

       educated customers on various bank products and services and team leader in absence of management.

 

personal banker, charlotte, nc (1997-1999)

       achieved top 5% of company sales and referrals goals.

       educated new and existing customers on banking products and services.

       opened brokerage accounts, cds and iras and cross-sold retail and commercial products.

       assisted clients, solved problems, processed equity and small-business loans.

 

earlier background

have also been employed by parks chevrolet as sales associate coordinating between lenders and customers, maintaining excellent customer relations, developing innovative sales strategies and averaging 15 cars sold per month.

 

education

wachovia bank, charlotte, nc

customer service and sales training, 1997

 

university of north carolina at charlotte, charlotte, nc

bachelor of science, criminal justice 1995

 

professional affiliations

member, urban league, los angeles chapter

 

military experience

united states army reserve, charlotte, nc                                                                                      1989 - 1997

       served in operations desert shield and desert storm transporting supplies to frontline troops.

       designed company physical regimen and led personnel during company exercises.

       maintained accountability for multimillion-dollar equipment and distributed of government literature.