yyyyyy x. yyyyyy
0000 xxxxxx xxxx ,
xxxx , xxxxx 00000
results-driven marketing professional eager to contribute strong business development, client servicing and strategic planning talents toward actively supporting the employer in optimizing revenue performance.
ø offer progressive experience in operations management, with comprehensive customer service background.
ø effectively develop and implement targeted action plans to maximize productivity, efficiency and profitability.
ø proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.
ø exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging in a saturated market.
ø dynamic communication, presentation, relationship building and problem-solving abilities.
ø excel at interacting with broad populations including senior management, staff, clients and external contractors.
ø recognized as executive of the month, out of 10 stores, due to exceptional performance and dedication.
ø played a key role in increasing the store ranking from #1560 to #22 in customer service in under a year.
ø applied sharp business acumen toward managing credit card sales team, resulting in #1 ranking in district for 2 yrs.
ø received a written commendation for most improved cs in company, directly from the regional vice president.
ø named captain for customer service and store safety on the district level.
bachelor of business administration, marketing major (in progress) - bowie state university; 4-yr athletic scholarship
relevant courses: advertising, marketing, ethics, salesmanship, management, business law, business strategy
activities: american marketing association, varsity football team, student athletic advisory committee, dynasty club inc. (founding member); maryland general assembly (legislative aide & re-election campaign worker)
target corp., largo, md 2008-present
executive team leader - guest experience (etl-ge)
contribute dynamic leadership skills in managing all aspects of daily operations of a $40m, 300-member store and supervising 6 managers and 3 specialists.
serve as the group trainer for 55 stores; train, mentor and motivate staff, playing an instrumental role in the development of top performing team members.
manage payroll, expenses, inventory and shortage, demonstrating exceptional multitasking and prioritizing abilities in achieving goals and timelines.
maintain full accountability for the store pizza hut and starbucks; received recognition as the best in the district.
homeland protective service, bowie, md 2005-2008
protocol enforcement; desk attendant; contracting/ acquisitions specialist; sg1/ shift manager
applied advanced communication skills in responding to visitor inquiries and answering telephone calls.
proficiently developed and executed strategies supporting enterprise-wide operations, with strong focus on optimizing productivity, efficiency and performance.
exhibited strong negotiation skills in developing contracts and supporting acquisitions.
strategically planned and coordinated shift workflow to maximize use of resources while controlling costs and meeting organizational needs.
gulliver s movers co., hyattsville, md 2002-2005
effectively planned, coordinated and facilitated projects to optimize quality of services; spearheaded proposals and used industry-best practices.
successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.
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