career objective                              

 

accomplished, versatile, and creative manager eager to employ decades of customer service involvement and administrative experience toward launching and developing successful career while providing immediate impact as a valued team player

 

profile                                                

 

ø  proficient manager, coordinating and planning workflow to meet critical deadlines and operational quotas

ø  dynamic communicator, highly talented in responding to inquires and resolving issues in a timely manner

ø  skilled at optimizing productivity, efficiency, and quality in a high volume environment

ø  excel in providing quality client relations, consistently delivering superior service consulting on products and orders

ø  computer literate; experienced in ms word and familiar with excel; skilled at preparing arrangements for all aspects of travel

professional experience                

 

jones photo-tucson, az                                                                                                1978-2009

president, marketing director, and creative photo designer

 

• managed multiple facilities, including lease negotiations and relocations, facilitated closures to decrease overhead of non-performing units
• recruited, hired, and supervised contractors during remodels, ensured contracts completed to specifications
• directed staff of 150; scheduled and presented new hire training and employee enrichment programs setting goals and assigning bonuses, motivating employees through on-going seminars keeping them involved and invested
• created processes that ensured products were of the highest quality and complied with or exceeded customers requirements and guarantying return business
• negotiated with multiple vendors, securing optimum pricing for retail sites
• designed multi-media advertisements and drove sales through proactive customer presentations and strategic promotions; conducted tours of facilities establishing new client activity and increasing orders

         rejuvenated business on a routine basis with development of new products and services

 

professional development             

 

bill mccurry, marketing training; multiple workshops

adrienne zoble, marketing training; 2004