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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


Client Services ~ Business Analysis ~ Project Management


Results-driven and versatile Business Analysis Professional seeking a new application of specialized skill set including Operational Support and Project Management.  Eager to apply these skills to an organization in need of an extremely organized and independent professional astute at streamlining processes and implementing efficiency best practices to increase productivity of operations.

  Technology Integration

  Document Creation

  Efficiency Practices

  Client Services

  Team Building

  Data Gathering

  Strong Business Acumen

  Management Techniques

  Evaluation and Needs Assessments


Qualifications Profile


Ø  Strong multi-tasking background with the ability to work independently on multiple projects simultaneously, including formulation of policies and procedures, e-commerce development, organization development, project management, strategic sales negotiations, in-depth problem analysis and solutions, operational process implementation, as well as execution of strategies to increase client retention and loyalty. 

Ø  Proficient in Human Resources functions, Accounting functions and Building Maintenance associated with small business management.

Ø  Proven ability to adapt strong technical skills to diverse organization needs.

Ø  Skilled at communicating cross-functionally in order to ensure knowledge sharing is prevalent between departmental lines.

Ø  Skilled at developing and implementing efficiency best practices to increase productivity and reduce labor costs.

Ø  Uses knowledge of various administrative functions and company protocols to support executive management.

Ø  Embraces corporate culture and actively promotes and leads company initiatives.

Ø  Frequently acts as a liaison between various departments to ensure smooth communication process.

Ø  Technology savvy with knowledge of multiple software applications and platforms, including MS Office, Lotus Notes, QAD MFG Pro, Sterling Gentran, Sage Business Works, Thomaswebs.  


Functional Competencies


Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies both in written and verbal modalities.

Ø  Capable of in-depth research and data analysis with the purpose of improving efficiency best practices and productivity.  

Ø  Effectively support staff during lifecycle of specific projects in order to complete assignments on time and on budget.

Ø  Embrace company initiatives and lead process integration efforts throughout various departments.

Ø  Increase information sharing between executives, middle management, and staff through strategic communication protocols.

Ø  Proactively educate and motivate employees to work with clear goals, vision and purpose.

Ø  Identify employee needs in order to effectively train and develop based on in-depth needs analysis.

Ø  Drive efforts to identify and implement client-focused behaviors designed to improve overall customer experience.

Ø  Provide training support regarding operational analysis, team building, and customer service methodologies.

Ø  Effectively strategizes with executive management and resolves complex organizational issues. 

Ø  Ensure delivery of superior customer service and high client satisfaction levels by diligently tracking concerns and presenting issues at routine meetings for prompt resolution.





Professional Career Track


Office Manager, Lucas Manufacturing, Inc.                                                                                         2002-Present                                       


  Primary responsibilities included comprehensive oversight of work flow as well as direction and leadership of staff personnel related to office environment.

  Demonstrated strong project and time management skills while effectively managing order to shipment process, as well as planning and procurement processes.

  Ensured superior customer care and managed vendors while maintaining and exceeding operational margins.

  Maintained all systems, software and services that support the business.


E-Commerce Specialist, Avery Dennison                                                                                                       1989-2001                                    


  Primary responsibilities included acting as proactive and reactive support specialist related to E-Commerce applications issues and problems.

  Effectively maintained the division website through Lotus Notes, while working closely with Marketing and Customer Service to ensure a smooth workflow.

  Created and managed databases for Marketing, Sales, and Customer Service to assist in streamlining order to shipment, and tracking internal processes to enhance efficiency and communication between departments.

  Managed EDI systems while working closely with Customer Service and MIS to ensure functionality and accurate order to shipment requirements. Responsible for all upgrades and enhancements made to software integrated through MFG Pro order entry system.


EDI Coordinator, Avery Dennison                                      


  Primary responsibilities included oversight and management of major accounts using EDI.

  Implemented all upgrades to EDI software. Created and managed Lotus Notes databases for Customer Service to enhance efficiency and problem resolution.

  Team member for Customer Service to plan and test for integration of MFG Pro order entry module and EDI processes.


Customer Service Representative, Avery Dennison                                      


  Primary responsibilities included direct collaboration and cross-departmental work with team of Customer Service professionals supporting major accounts using EDI as well as provided backup for domestic customer service accounts.





n B.S. C Marketing, Management & Economics, UMass Dartmouth

n Associate Degree C Small Business Management, Dean Jr. College

n Specialized Training C Interactive Web Development, Application Development I & II, Domino Web Development









Yyyyyy x. yyyyyy









Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I am eager and highly motivated to apply my skill set in business analysis, project oversight and client relations to an organization in need of a professional who can increase productivity, implement efficiency best practices, as well as build strong relationships among peers and customers alike.  I have a solid track record of producing exceptional results in terms of relationship cultivation and administrative support.

            I am an exceptionally hard worker and my peers consider me a strong team player.  My enthusiasm comes from utilizing my skill set to benefit the organization and streamlining and improving processes.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.


Sandra Dowden















Yyyyyy x. yyyyyy



Dear  NAME:


Our meeting this morning was both enjoyable and informative. I want to thank you for taking the time to share with me your thoughts and ideas about the opportunity of joining your organization.

Based on our discussion, I am confident that I can make a strong contribution to the company. It seems that you are looking for someone with proven strengths in human resource management, employee services, strong communication skills, and the ability to manage and motivate teams. 

I feel that my experience demonstrates a strong track record in these areas. As you may recall, I am a polished, results-driven and versatile Operational, Management and Client Services Professional leveraging proven strengths in the development and launch of operational initiatives to drive efficiency and increase retention. I am also astute in identifying human capital plans needs, creating actionable programs, and effectively interacting with all departmental resources.


My key proficiency and career path has been very versatile and my primary work has included problem analysis and resolution, employee efficiency, cost savings and/or containment, relationship building, and employee training.


I would welcome the opportunity to do the same for your company. I am very interested and enthusiastic about the possibility of meeting you again. I look forward to hearing from you on DATE to discuss our next steps.  If I do not hear from you on this date, I will contact you to follow up.


Sandra Dowden













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