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yyyyyy x. yyyyyy

26682 stanford dr. w • southfield, mi 48033

xxx-xxx-xxxx •



versatile business professional eager to contribute broad-scope human services experience toward supporting a dynamic organization in maximizing bottom-line performance.




  • skilled professional currently studying criminal justice, with an academic background in all aspects of human services, including civil service, foster care operations and legal support.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
  • dynamic communication, organization, administration, problem-solving, and relationship management skills.
  • technically proficient in microsoft word, power point, excel, act, 10 key, windows 98 & 2000, wausau, lotus notes, outlook express, and type 45 wpm.


professional experience

process specialist huntington bank                                                                                     2005-2009

  • sharp business acumen and experienced in managing broad scope of operations, from data entry and report preparation to correcting customer account errors in billing rates, misapplied credits, and customer information.
  • proficiently corrected bills, reconciled errors and traced source of errors to improve overall system operations and staff training procedures.


loan processing specialist abn-amro mortgage                                                                 2002-2005

  • strategically compiled and verified application information for mortgage loans, ensuring compliance with loan standards.
  • consistently provided recommendations for approval of denial of loans, based on standard evaluations.


proof operator michigan national bank                                                                                 1999-2001

  • responsible for encoding, cancelling, photocopying, and sorting checks, drafts and money orders for collection.
  • oversaw the encoding of monetary amounts magnetic ink, adding amounts and canceling checks.
  • successfully bundled sorted checks and prepared checks drawn on other banks for collections.


data entry operator blue care network                                                                                1998-1999

  • effectively managed a broad range of administrative functions, from fielding high-volume phone calls and invoicing customer orders to supporting sales efforts and processing customer complaints.
  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.


professional education


bachelor s degree in criminal justice columbia college                                                        present


associates degree in human services columbia college                                                             2009

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