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Yyyyyy x. yyyyyy

3305 Calle Cuervo NW, #0000 xxxxxx xxxx , xxxx , xxxxx 00000




Customer Service Specialist


Branch Management  ~  Field Services


Qualifications Profile


Ø  Offering 12 years progressive experience in customer-focused, service-oriented industry; currently manage branch services through decisive leadership of 8-member team

Ø  Effectively train, develop, evaluate, and direct top-performing service personnel; strategically schedule staff to maximize use of resources and contain labor costs while meeting client needs

Ø  Cost-effectively administer budgets to control expenses and boost bottom-line profits

Ø  Consistently deliver world-class customer service; dynamic communication, relationship building, account management, and problem solving skills

Ø  Excel in defining and implementing procedures, policies and process enhancements to increase productivity and quality of operations


Career Track


Konica Minolta Business Solutions (KMBS) - Las Vegas, NV/Albuquerque, NM             1998-Present

fka Hughes-Calihan Corp. from 1998-2007

Branch Service Manager-Albuquerque; 2009 to Present

Promoted and relocated to direct team of 8 technicians in providing quality field servicing of approximately 1,400 machines across broad client sectors, with strong focus on ensuring achievement of productivity goals and customer service standards

Conduct quarterly staff performance evaluations as well as manage technician inventories

Strategically plan, allocate and administer budgets to consistently attain quarterly/annual expense and revenue goals

Facilitate superior customer relations through direct interface and solutions-focused problem solving

Actively collaborate with Sales Department in meeting objectives

Field Service Manager-Las Vegas; 2008 to 2009
Lead Technician-Las Vegas; 2006 to 2008

Progressed to positions of increasing responsibility and supervisory accountability based on dynamic job performance; included guiding technicians in meeting production goals as well as controlling their inventories

Conducted field service audits and technician ride-a-longs to monitor performance while capitalizing on opportunities to build face-to-face relationships with key clients

Customer Service Technician-Las Vegas; 1999 to 2006

Provided exceptional customer service in facilitating service requests, responding to inquiries and troubleshooting issues for prompt resolution, playing vital role in sustaining and growing business by ensuring high satisfaction levels

Driver/Warehouse Associate-Las Vegas, 1998 to 1999

Launched career with company by delivering and setting up new equipment at customer sites as well as controlling both office and warehouse inventories


Professional Development


Certified Training, Konica Minolta
Certified Training, Ricoh

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