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Senior Level Management Professional

Human Resources / Technology and Telecom / Business Operations

 

Results Driven Management Professional with a unique and diverse employment background eager to integrate advanced education and business acumen into a Senior Level Managements position with a progressive orxxxxxxnization.  Exceptional talent in managing, motivating and training a high performance staff.  Superior communication skills with the ability to xxxxxxin the cooperation of staff and peers.  Creative problem solver a proven track record of adapting to the needs of the business environment.

 

 

w  Through a solid ability to drive employee development and training initiatives; facilitated product and sales training to a staff of 300 employees and maintained a 93% retention success rate.

w  Created and executed a strategic Interactive Scheduling system to improve employee performance, resulting in maximized sales and revenue generation.

w  Effective and respected manager with the ability to drive performance initiatives for teams of over 100 staff members.

w  Track record of successfully completing projects and deliverables on time and on budge.

w  Awarded the Top Operations and Sales Team recognition for successfully securing market share and capturing $3.2MM in additional revenues.

w  Create an environment of empowerment and accountability for all staff, reputation as a positive and proactive professional with the ability to help each team member reach their maximum potential.

w  Accountable in a high-profile executive role, overcome complex business challenges and make high-stakes decisions within a high-pressure environment using experience-backed judgment, innovation and integrity.  

 

 

Mazda North America Operations/Corporate, Atlanta, XXXXXX (2006 to Present)

Internet Manager  

w  Spearhead efforts to launch a new training program focused around 4 new products; meet with dealers, national account customers, sales team, and end users to define new product requirement and create product specifications.

w  Personally generate over $2.8MM in annual sales, perform trend and competitor analysis to highlight differentials and benefits of the product portfolio, and make recommendations to develop brand awareness, align perception and create distinction among competitors.

w  Facilitate new product training for the sales team and the dealer network, attend and interact with clients and dealers at trade shows, and consistently represent the orxxxxxxnization in a positive, progressive fashion.

                                                                   

Philips CNorth America Operations, Atlanta, XXXXXX (2003 to 2005)

Team Lead-Ultrasound Engineer IV

w  Provided leadership and oversight for a team of 62 local, and 238 national Field Service Engineers tasked with providing technical support to internal and external clients.

w  Managed a VIPER/Technical Escalations Tracking system to ensure that all service calls and trouble tickets were resolved in a timely and appropriate manner.

w  Oversaw quality control inspections at satellite locations, and ensured compliance with all applicable regulations.

 

 

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MediaOne/ AT& T Broadband, Atlanta, XXXXXX (1997 to 2004)

Project Manager/ Human Resources- Lead Development Manager

w  Led a team of 80 field staff in completing annual performance audits, managed an annual budget of $5.7MM and provided support for over 400 call center employees.

w  In conjunction with the Senior Management Team, developed and implemented product and performance training, sales and diversity initiatives and ensured clear communication in support of orxxxxxxnizational policies and procedures.

w  Performed business analysis and facilitated process improvement practices to increase performance initiatives, customer service indicators and accurate forecasting for call volume.

                                                                               

Emro Marketing Group, Atlanta, XXXXXX (1990 to 1994)

Area Human Resources Manager

w  Oversaw the day to day business operation for 2 store locations; processed payroll, maintained accountability for budget management, and ensured proper staffing levels to meet consumer demands.

w  Delivered employee performance and training programs, and acted as point person for benefits administration.

 

 

Masters in Human Resource Management: Keller Graduate School of Management- Duluth, XXXXXX.

MBA, Human Resource Management: Keller Graduate School of Management-Atlanta, XXXXXX.

Bachelor of Science in Telecommunications Management: DeVry University-Atlanta, Xxxxxx (Dean s List)