career objective                              

results-driven sales and client relationship manager eager to apply dynamic business development, account management, and strategic marketing skills toward actively supporting the employer in optimizing sales and profits

profile                                                

ø  offer more than 12  years of progressive experience in sales, customer service, and operations, with expertise in managing major accounts and key territories

ø  demonstrated ability to provide excellent service for existing customers while expanding sales pipeline; manage key accounts, develop niche markets, administer major contracts resulting in high-revenue transactions

ø  effectively prospect, secure, and retain diverse client base; develop and implement innovative business development plans

ø  monitor trends and developments, including competitive services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop markets

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; recruit, train, and direct top-performing sales teams

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  excellent record of organization, prioritization and time management; consistently achieve critical deadlines while maintaining high quality standards

ø  proactive team player equally effective in independent and collaborative environments

ø  sharp technical proficiencies including ms word, excel, powerpoint, outlook; salesforce crm software

professional experience                

nickent golf, city of industry, ca                                                                                                          2006 c present

inside & outside sales / customer service manager / regional manager

 

american medical response, torrance, ca                                                                                             2005 c 2006
account manager iii

 

pegnato & pegnato, marina del rey, ca                                                                                                2003 c 2005
national account manager

panamsat corporation/hughes communications, long beach, ca                                                          1996 c 2002
account representative/customer service

 

~ key achievements ~

• collaborated with territory-wide department managers to develop and implement process improvements resulting in increased efficiency, productivity, and overall profitability at nickent golf
• facilitated communication between corporate executives, local government, medical professionals and coordinated an integrated approach to major account management for american medical response
• effectively managed more than 35 key accounts responsible for generating over $5 million in annual revenue; recognized for maintaining 110% to goal at pegnato & pegnato
• consistently ranked in top 10% in sales success, account retention, and customer service

education                                           

california state university, long beach, ca                                                                                            1995

bs, business administration

 

el camino college, torrance, ca                                                                                                           insert year

aa, business management

 

~ professional development ~

customer service (international business) ~ customer service management ~ leadership ~ first time manager ~

sales & service ~ miller heiman conceptual sales ~ ms office