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career objective
results-driven customer service specialist eager to contribute dynamic business development, client relationship management, and analytical skills toward supporting a successful organization in increasing revenues
profile
ø offer more than 11 years of progressive customer service experience, with expertise in account management, risk analysis, finance, and technical support
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues
ø manage and search high volumes of data to provide superior administrative, accounting, logistic, and technical support
ø oversee office administration including accounts payable/receivable and payroll
ø perform extensive market research, monitor industry and competitor activity, compile and analyze complex data to generate accurate forecasts, trend reports, and performance goals
ø apply strong client relation and proactive communication skills toward ensuring delivery of quality service; coordinate with financial institutions to negotiate and structure favorable contracts
ø strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; train and lead top-performing support teams
ø dynamic communication, presentation, negotiation, and relationship management skills
ø excellent record of organization, prioritization and time management; consistently achieve critical deadlines while maintaining high quality standards
ø proactive team player
equally effective in independent and collaborative environments
~ technical proficiencies ~
dos and windows operating systems ~ word, excel, outlook ~ groupwise ~ dms ~ afs ~ peoplesoft ~ lexis nexis ~ sap ~ masterpack ~ credit revue
professional experience
airbus north america, ashburn, va 4/06 c present
aog / critical desk representative (8/07 c present)
spares account representative / account manager (4/06 c 8/07)
wfs financial, inc. 7/01
c 2/06
department manager, farmington hills, mi (1/05 c 2/06)
loan service counselor, farmington hills, mi (10/02 c
12/05)
loan service counselor - team captain, overland park, ks (7/01 c 10/02)
apria healthcare, lenexa, ks 2/00
c 7/01
senior accounts receivable and collections representative
national factoring services, greenwood village, co 3/98
c 2/00
account executive
csi corporation / univance, englewood, co 3/97
c 3/98
long distance billing specialist
education
metro state college of denver, denver, co 1996 c 1998
studies in finance, business administration, and accounting
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