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yyyyyy x. yyyyyy

                          0000 xxxxxx xxxx , xxxx , xxxxx 00000


career objective                              

results-driven customer service specialist eager to contribute dynamic business development, client relationship management, and analytical skills toward supporting a successful organization in increasing revenues


ø  offer more than 11  years of progressive customer service experience, with expertise in account management, risk analysis, finance, and technical support

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues

ø  manage and search high volumes of data to provide superior administrative, accounting, logistic, and technical support

ø  oversee office administration including accounts payable/receivable and payroll

ø  perform extensive market research, monitor industry and competitor activity, compile and analyze complex data to generate accurate forecasts, trend reports, and performance goals

ø  apply strong client relation and proactive communication skills toward ensuring delivery of quality service; coordinate with financial institutions to negotiate and structure favorable contracts

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; train and lead top-performing support teams

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  excellent record of organization, prioritization and time management; consistently achieve critical deadlines while maintaining high quality standards

ø  proactive team player equally effective in independent and collaborative environments

~ technical proficiencies ~

dos and windows operating systems ~ word, excel, outlook ~ groupwise ~ dms ~ afs ~ peoplesoft ~ lexis nexis   ~ sap ~ masterpack ~ credit revue

professional experience                

airbus north america,    ashburn, va                                                                                         4/06 c present

aog / critical desk representative (8/07 c present)

spares account representative / account manager (4/06 c 8/07)

wfs financial, inc.                                                                                                                    7/01 c 2/06

department manager, farmington hills, mi (1/05 c 2/06)

loan service counselor, farmington hills, mi (10/02 c 12/05)
loan service counselor - team captain, overland park, ks (7/01 c 10/02)

apria healthcare, lenexa, ks                                                                                                     2/00 c 7/01
senior accounts receivable and collections representative

national factoring services, greenwood village, co                                                                   3/98 c 2/00
account executive

csi corporation / univance, englewood, co                                                                              3/97 c 3/98
long distance billing specialist



metro state college of denver, denver, co                                                                                1996 c 1998

studies in finance, business administration, and accounting

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