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althea k. townsend
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xxx-xxx-xxxx (home) 979-418-9611
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executive profile
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healthcare operations executive results-driven manager eager to contribute expertise in driving operations, business development, p&l, and team building initiatives toward actively collaborating with a dynamic organization in maximizing bottom-line performance. |
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applicable skill set |
multi-site management operational analysis financial analysis budgetary oversight strategic planning policy development
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team development data analysis patient oriented problem solving negotiations research oriented
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• project management organization development cross-functional leadership efficiency best practices communication expert program development
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functional abilities
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ø excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations. ø demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies. ø capable of in-depth research and data analysis with the purpose of improving efficiency best practices and productivity. ø embrace company initiatives and lead process integration efforts throughout various departments. ø develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant issues in a proactive manner. ø increase revenue streams by establishing market wide policies and procedures related to data analysis. ø work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing. ø skilled at managing multiple projects and leading teams in cross-functional, concerted efforts to increase company-wide revenues. ø stay abreast of most up-to-date healthcare research and data in order to offer most viable recommendations to patient populations. ø provide support including document analysis, database administration, and creation of various technical resources as well as comprehensive administrative functions. ø technology proficient with knowledge of multiple software applications including ms office suite. |
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professional experience
earlier experince
education
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american habilitation services, inc. 1999-2009
regional director of operations
provided oversight of southeast texas administrators for 3 icf/mr development centers and waiver programs in hcs, class direct services and class case management in west columbia, houston, beaumont, san augustine, lufkin, and longview. responsible for supporting service sites in implementing company systems for service delivery, quality assurance, human resource management, and worker safety communicates corporate goals, policies, procedures and processes to field operations. led regional budget processes, growth planning and market analysis. monitored and assessed site compliance in accordance with company policy, state and federal guidelines and standards of care. participated in executive team meetings and task force groups for strategic planning recruited, hired, and orientated new employees as well as completed performance evaluations and implemented corrective actions as warranted with existing employees.
regional administrator
provided oversight for administrators of 3 southeast texas facilities demonstrated leadership by casting vision, planning, developing, implementing, evaluating, and directing the quality of services in accordance with company policy, and local, state and federal guidelines. built and maintained strong relationships with families, employees, regional representatives of regulatory agencies and other service providers; provides assurance that company philosophy, systems, policy and procedures are fully integrated into each operation. provided education and training for staff development via on-line initiatives in essential learning and therap programs and annual refresher training courses. implemented internal quality assurance principles for all operations.
administratorconducted effective administration of numerous operational protocols and quality of services for consumers in accordance with company policies and procedures as well as ensured compliance with state and federal standards. chaired and served on various advisory committees regarding safety and infection control and consumer rights. interfaced with regulatory agencies during annual and investigative surveys and audits as well as prepared and implemented plans of correction to maintain compliance with regulations. successfully trained, developed and led a high-performance team of 65 employees to maximize productivity and efficiency of operations.
qmrp/program directordeveloped, coordinated, and managed multiple health care, medical, psychological, therapeutic, nursing, behavioral management and daily living programs and activities in the facility. provided direct supervision and managerial support to facility resident care, technical and professional staff.
- executive recruiter, bart roberson & company
- program administrator i (lead qmrp), richmond state school
- case manager/program supervisor, sweetbriar development center
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althea k. townsend
xxx-xxx-xxxx / abc@xyz.com
date
name here of recipient
name here of company
dear recipeint name:
recent research into company name prompted me to immediately update my resume for your review. based on my knowledge of this company, i am very interested in interviewing for state position you are seeking. i offer years of progressive advancement in key roles as an operational executive within various clinical and healthcare settings.
i am skilled at providing expertise regarding comprehensive tasks including staff education, financial and operational analysis, hiring and retention protocols, patient support, research, and a strong background in all aspects of efficiency best practices and management of numerous projects and programs. i am astute at developing streamlined processes that will increase facilities productivity and reduce the occurrence of costly errors. i have worked as a support expert in various forms including as regional director of operations for american habilitation services, so i understand many functional aspects of this industry from a range of levels and vantage points.
i am an exceptionally hard worker and my peers consider me a strong team player. my enthusiasm comes from developing policies and implementing best practice models to increase productivity and efficiency. additionally, i am a solid operational manager and am astute at streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers. i am also capable of assimilating into a new environment easily and feel that i could quickly become part of your team. i enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. i am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.
after your review of my resume, i hope you will agree that this would be a mutually beneficial arrangement. i plan to call you early next week. at that time, i can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting. please contact me sooner if you wish to talk before then. i look forward to speaking with you.
sincerely,
althea townsend
althea k. townsend
xxx-xxx-xxxx / abc@xyz.com
dear name:
our meeting this morning was both enjoyable and informative. i want to thank you for taking the time to share with me your thoughts and ideas about the opportunity of joining your organization.
based on our discussion, i am confident that i can make a strong contribution to the company. it seems that you are looking for someone with proven strengths in the development, launch, and management of multiple operational aspects of your organization, coupled with solid communication skills, and the ability to develop and execute successful process improvement initiatives.
i feel that my experience demonstrates a strong track record in these areas. as you may recall, i am a polished, results-driven and versatile healthcare operations executive leveraging proven strengths to drive efficiency and increase productivity of operations. i am also astute in quality assurance, development of training and growth plans, and strategic growth initiatives.
my key proficiency and career path has been very versatile and my primary work has included problem analysis and resolution, work efficiency, cost savings and containment, relationship building, and departmental collaboration.
i would welcome the opportunity to do the same for your company. i am very interested and enthusiastic about the possibility of meeting you again. i look forward to hearing from you on date to discuss our next steps. if i do not hear from you on this date, i will contact you to follow up.
sincerely,
althea townsend
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